This webinar covered: Areas where government is meeting customer expectations and opportunities for improving the customer experience.Key factors that drive customer satisfaction and trust (hint: not all experiences are created equal).Actionable steps public leaders can take today, tomorrow, and in the future based on recent and relevant insights into government customer experience.

Community violence interrupters are an emerging evidence-based strategy for Community Violence Intervention (CVI) and firearm violence prevention. Interrupters have relationships with the community and work to intervene, mediate, and deescalate often retaliatory cycles of violence. They are an on-the-ground, trusted presence and can be invaluable in mitigating community violence. This webinar will explore strategies to engage interrupters in c...

Pryon and NVIDIA explored how innovators in city and state governments used Retrieval-Augmented Generation (RAG) based digital assistants to revolutionize access to information and enhance citizen experience. During this webinar, we covered:The Case for Generative AI: We examined the compelling reasons for adopting generative AI in state and city governments and its potential benefits.Role of AI-Based Digital Assistants: We discussed how AI di...

Watch the on-demand recording for an enlightening webinar where we unveil how LexisNexis® Payment Solutions can transform the payment collection process for government agencies. Learn how to offer convenience and flexibility to your citizens, ensuring prompt payments through a variety of channels — whether it’s online, over the phone, at the counter, or via mobile devices. Key Highlights:Effortless Integration: Seamlessly accept pa...

Government employees deserve tools to simplify their work and improve citizen satisfaction. Discover how Atlassian's Jira Service Management (JSM) can transform the way state and local government agencies deliver services.This Atlassian webinar hosted on September 19th explored how to: Improve citizen experience by simplifying service requests and incident trackingDecrease response times and improve resolution ratesEnhance transparency and acc...

Our Citizen Request Management solution, built on the Salesforce platform, is specifically designed to address the challenges faced by modern Citizen Request Agencies. This solution is not only user-friendly and flexible but also highly adaptable, allowing it to meet the evolving demands of public service. Most importantly, it is a turnkey solution, ready to deploy with minimal configuration or customization required. During this webinar, atte...