The Federal government is stepping up to more effectively deliver American citizens superlative services that they deserve. From the far-reaching Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government to the President’s Management Agenda’s priority 2, Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience, the government is zeroing in on its citi...

Residents are expecting more transparency and communication from their local leaders than ever before. In-person engagement methods massively limit the number of people that can participate in their communities, and social media can be unreliable. When the City of Palm Desert, CA ran into these issues, they turned to an online community engagement platform.Within the first year of implementing their engagement platform, Engage Palm Desert, cit...

State and local governments deliver hundreds or thousands of services to constituents. But they all have a common goal: to provide the best possible service to their communities, delivered efficiently and cost-effectively. Governments can’t achieve this goal with multiple point-based solutions. No matter how good they may be, an array of disconnected solutions – for case management, quality management, contact centers, digital serv...

The SMILE Conference is the world’s premier source for training for police in the use of social media for community outreach, event management, crisis communications and investigations with social media. The 18th SMILEcon is now THREE conferences spanning six days. The iSMILE is Investigators’ SMILEcon and will feature three whole days of investigative content. iSMILE is in its second year. This is the first year for coSMILE which...

The AWS State and Local Learning Days is an in-person education event where customers can access Amazon Web Services (AWS) training sessions, get one-on-one support with AWS experts, and enjoy co-working facilities with complimentary coffee and Wi-Fi—all at no cost. You are welcome to attend as many days and sessions as you wish. Join whichever fits your cloud education needs. Located at Arizona State University in Scottsdale, AZ, the AW...

For 107 years, the International City/County Management Association (ICMA) Annual Conference is where thousands of local government management professionals have gathered to share and get new ideas, strategies, resources, and solutions for managing local governments in today’s complex environment. The 2022 ICMA Annual Conference will be held at the Greater Columbus Convention Center (GCCC), 400 N High St, Columbus, OH 43215. With four da...

In our ongoing commitment to the Deltek customer community, please join us for the Vantagepoint Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions.You'll learn about: What's new in Deltek Vantagepoint Upcoming releases and what you need to know Customer experience initiatives underway that enhance your experience as a customer

Transforming Government Through Technology-Driven Initiatives In the midst of historic unpredictability, the Commonwealth of Pennsylvania faces yet another significant disruption: the election of its first new governor in eight years. Rapid, large-scale change presents challenges—but also opportunities to take stock of innovative systems and ideas that have modernized the Commonwealth over the past eight years. By improving collaboration...

“Working backwards” is the peculiar, customer-centric mechanism that lies at the heart of every product and service we develop at Amazon. This mechanism helps enable innovation across the organization, ensuring that everything we develop maintains a relentless focus on the customer and their needs. Join us in a conversation about this mechanism and learn more about how we use five customer questions and a future press release (PR-F...

Government and education services should be easily accessible and simple to use for a wide variety of constituents. As the COVID-19 pandemic demonstrated, constituents can get frustrated and feel left behind when organizations have complex processes and tools, and not all users will be on the same level of the digital playing field. Thankfully, government and educational agencies have shown a willingness to transform their approaches to meet i...