State and local governments deliver hundreds or thousands of services to constituents. But they all have a common goal: to provide the best possible service to their communities, delivered efficiently and cost-effectively. Governments can’t achieve this goal with multiple point-based solutions. No matter how good they may be, an array of disconnected solutions – for case management, quality management, contact centers, digital serv...

The SMILE Conference is the world’s premier source for training for police in the use of social media for community outreach, event management, crisis communications and investigations with social media. The 18th SMILEcon is now THREE conferences spanning six days. The iSMILE is Investigators’ SMILEcon and will feature three whole days of investigative content. iSMILE is in its second year. This is the first year for coSMILE which...

The AWS State and Local Learning Days is an in-person education event where customers can access Amazon Web Services (AWS) training sessions, get one-on-one support with AWS experts, and enjoy co-working facilities with complimentary coffee and Wi-Fi—all at no cost. You are welcome to attend as many days and sessions as you wish. Join whichever fits your cloud education needs. Located at Arizona State University in Scottsdale, AZ, the AW...

For 107 years, the International City/County Management Association (ICMA) Annual Conference is where thousands of local government management professionals have gathered to share and get new ideas, strategies, resources, and solutions for managing local governments in today’s complex environment. The 2022 ICMA Annual Conference will be held at the Greater Columbus Convention Center (GCCC), 400 N High St, Columbus, OH 43215. With four da...

In our ongoing commitment to the Deltek customer community, please join us for the Vantagepoint Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions.You'll learn about: What's new in Deltek Vantagepoint Upcoming releases and what you need to know Customer experience initiatives underway that enhance your experience as a customer

Transforming Government Through Technology-Driven Initiatives In the midst of historic unpredictability, the Commonwealth of Pennsylvania faces yet another significant disruption: the election of its first new governor in eight years. Rapid, large-scale change presents challenges—but also opportunities to take stock of innovative systems and ideas that have modernized the Commonwealth over the past eight years. By improving collaboration...

“Working backwards” is the peculiar, customer-centric mechanism that lies at the heart of every product and service we develop at Amazon. This mechanism helps enable innovation across the organization, ensuring that everything we develop maintains a relentless focus on the customer and their needs. Join us in a conversation about this mechanism and learn more about how we use five customer questions and a future press release (PR-F...

Government and education services should be easily accessible and simple to use for a wide variety of constituents. As the COVID-19 pandemic demonstrated, constituents can get frustrated and feel left behind when organizations have complex processes and tools, and not all users will be on the same level of the digital playing field. Thankfully, government and educational agencies have shown a willingness to transform their approaches to meet i...

Technology executives across government face many challenges as they work to deliver modern services to their constituents and employees. They learn to keep many balls in the air as they push forward with digitalization and modernizing systems, while managing workforce shortages, increased cyber threats, supply chain issues, competing funding demands and the move to advanced networks. At this event, learn how other agencies are addressing the...

Government agencies recognize that seamless, efficient and connected services are a critical component to rebuild pride and trust in government. But legacy systems remain a major obstacle. And it’s impossible for agencies to scale their workforce to meet the increasing demands for public services and information. This challenge is often solved with technology, but reducing human interactions can result in cold and impersonal constituent...