In this annual series, Government Executive convenes experts across government for a more in-depth look at the state of the federal workforce. Covering issues from the new management agenda to prioritizing diversity across the workforce, our panelists will examine what it means to be a civil servant in these turbulent times, and best practices to develop a resilient and capable workforce able to serve the millions who rely on it every day.

Government and industry participants will enjoy the River Creek Club in Leesburg, VA on October 18, 2021. Proceeds will support AFFIRM’s STEM scholarships program. The tournament is also an excellent networking opportunity for participants to renew and expand business relationships. Registration will begin at 8:00 a.m. and a continental breakfast will be provided to all. The golf tournament has a 9:00 a.m. start time, and for tennis play...

More than ever, today’s customers choose businesses based on high expectations of service, support, and experiences. But your current technology can’t satisfy most demands. To reinvent your customer experience, you must first envision how your contact center can support that experience, and then build it. This AWS webinar featuring VoiceFoundry discusses how News Corp used Amazon Connect and VoiceFoundry integrations to improve cus...

Access expert instruction in sprinkler system installations with interactive, web-based learning from NFPA®. Your expertise in understanding how to locate, interpret, and apply requirements for automatic sprinkler systems plays a critical role in helping protect lives and property and reducing loss in a fire. NFPA 13, Standard for Installation of Sprinkler Systems (2019) Live Virtual Training provides a cost-effective and convenient way to...

Whether it is inquiring about benefits services, filing a community complaint or reporting an outage, individuals want information from their government quickly and through their channel of choice. Government contact centers are challenged daily with providing service to constituents; meeting them where they are timely and efficiently. The pandemic only magnified this need and growing citizen requests quickly overwhelmed most agency call cente...

Digital experience platforms (DXP) strive to help organizations move from websites to offering multiexperience digital arrays to a wide range of audiences. DXPs have emerged as a critical tool for customer, partner and employee engagement. The Gartner Magic Quadrant for digital experience platforms marks the maturation of a long-evolving category. This complimentary webinar breaks down the findings of the latest magic quadrant to gauge the sta...

Live Online Learning. Increase your knowledge of fire alarms and signaling system design through innovative NFPA® live virtual training. It's vital that system designers, installers, contractors, project managers, authorities having jurisdiction (AHJ), and others with concerns for fire alarm system readiness demonstrate proficiency in locating, interpreting, and applying critical safety provisions. NFPA 72®, National Fire Alarm and Sig...

Imagine a world full of compassion – individuals giving and receiving acts of kindness with sincere gratitude, and actively recognizing others for their acts of kindness. We believe recognition for Actively Caring for People (AC4P) behavior is the most effective way to decrease interpersonal conflict and bullying, increase sincere compassion, and inspire a sense of community and interdependency. During this webinar, we’ll explore t...

Government agencies know that providing a positive experience (CX) is essential to carrying out their missions. However, that’s not easy in a hybrid environment, where outdated technology can lead to lapses and poor employee engagement. To provide good CX, agencies need to ensure that employees have the technology, tools and management support they need. Join us online Wednesday, Sept. 29 at 2 p.m. ET/11 a.m. PT to learn from experts abo...

Keeping government running is difficult – especially remotely and/or with social distancing guidelines. Hear from clerks across the country as they open up about the challenges they were facing and the secure, cloud-based solutions they were able to implement to ease their workload and help empower a transparent and agile digital government. Join us on Tuesday, September 28, from 2 – 2:20 p.m. ET / 11 – 11:20 a.m. PT for Sept...