Legacy systems – some decades old – have long been a challenge for state and local health and human services agencies (HHS). COVID-19 put a dramatic spotlight on the issue: outdated technology couldn’t keep pace with overwhelming demand for social safety net services, failing both citizens and agency staff when they needed help most. As a result of the pandemic, agencies adopted new cloud-based technologies like video collabo...

Infusing diversity, equity, inclusion, and accessibility into an agency’s daily work requires a thoughtful approach that recognizes the links between mission, citizen services, and employee engagement. Learning Objectives: Ability to explain the links between agency work, citizen services, and employee engagement Awareness that DEIA belongs in every aspect of our daily work Event Objectives: Explain the current admin’s definition o...

Over the past year and a half, the pandemic made it painfully clear that inequalities for women and communities of color must be addressed in every industry. Although technology and government aren’t the only sectors that need to revise the systemic barriers holding these workers back, the problem is apparent to all. One stark example: Women remain woefully underrepresented in the technology industry. Despite making up about half of the...

Constituents trust their local governments to provide services that are responsive to their individual needs. Now, more than ever, constituents expect their government services to evolve and change - just like how their own lives have evolved and changed. This is especially true as governments embrace flexible working policies and remote work arrangements for their employees - and, in the process, innovate on traditional, in-person services. B...

Constituents trust their local governments to provide services that are responsive to their individual needs. Now, more than ever, constituents expect their government services to evolve and change - just like how their own lives have evolved and changed. This is especially true as governments embrace flexible working policies and remote work arrangements for their employees - and, in the process, innovate on traditional, in-person services. B...

Join Granicus every Thursday at 4pm Eastern for a 30-minute demo to learn how Granicus’ suite of solutions is impacting digital citizen engagement. Product engineers will walk you through a different service each week, showcasing how governments are leveraging digital services to more efficiently serve their citizens. September 16 Event - govDelivery + govAccess Platform The combination of govDelivery and govAccess allows you to see how...

After a year marked by a global pandemic and civic unrest, local government leaders are even more focused on connecting and building trust with constituents. New research from the Center for Digital Government shows city and county leaders overwhelmingly believe local government plays a critical role in building a sense of community with residents — and they’re increasingly using digital tools to do so. On Sept. 16, Government Tech...

Register now to hear how FSSA embarks on a purpose-built enterprise solution to replace email, spreadsheets, and access databases with automation and optimized processes. Hear from eImagine and FSSA as they collaborate with Salesforce for an enterprise solution that includes HoosierRx, Estate Recovery, Policy Consideration, Waiver Amendment, Rule Promulgation, State Plan Amendment, and Project Management Office.

The Smarter Service Executive Symposium is the industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations. Our company-wide operating methodology recognizes the role and importance of service as it impacts customer centricity, satisfaction, loyalty, retention and the overall customer experience, while eliminating an isolation of...

Traditional service delivery in government has often focused more on processes than on people in need. Siloed programs, departments and IT systems have required vulnerable constituents to navigate unnecessary complexity and often participate in redundant processes to get access to services. At the same time, agencies have been stuck with monolithic or highly customized technology systems that have hindered innovation.Technology today is changi...