Discussion Topics: Discover the new employment deal that fuels higher-performing organizations Harness your employees’ growing interest in diversity to make an impact Improve customer experience with a better customer-facing employee experience Understand how decisions on managing people costs affect employees and the company EDT: 10:00 a.m. | GMT: 14:00The adrenaline that kept employees engaged and producing as the crisis unfolded is gi...

To celebrate our new partnership with Secure Code Warrior we're inviting you and your team to compete in our exclusive Carahsoft Secure Coding Tournament. Developer Tournaments are a great way to compete and boost your security skills while exposing you to the most advanced security training platform that will ask you to identify a problem, locate insecure code, and fix a vulnerability.Additional event details:Check out the step-by-step video...

Climate change, crumbling infrastructure, declining social services, a raging pandemic and social unrest are just a few of the massive challenges we face in 2021. At the same time, many people have come to believe that government can’t do new things to solve these tough problems. That’s it’s too big, too slow, and too mired in bureaucracy. But that’s not true, argues Harvard Business School Professor Mitch Weiss in his...

Follow #gitlabgives on LinkedIn March 22 - 26, 2021 In the public sector, our mission is to serve others. As technology professionals, we spend our days working to enable and deliver speed to our agencies’ missions. This program is an extension of that goal. Join GitLab’s efforts to expand on our mission and bring comfort to our neighbors in need. When you watch our 5 minute video and complete the subsequent form, 3 meals will be d...

Back to Basics: Delivering Great In-Person Events As we return to a world where in-person events could once more become the norm, how will you entice your audience to return? Discover how to unlock the power of what you already know, to get back to what you are good at, while introducing a new edge in this new age. Create a future ready strategy that can handle the unforeseen ups and downs that 2021 is sure to bring. In this series, we provide...

Join us for the Salesforce webinar on How To Communicate With Residents In Times of Crisis. Timely, transparent, and trusted communication from the government to the public is critical in supporting and mitigating emergency response. Effective communication and media engagement strategies will be required to ensure that key messages are conveyed to the public. Click here to see how Salesforce can help with: Building a “brand” that...

Transform your internal communications through the power of storytelling. Captivate your employees through creative communications that inform and engage. Gain advice from your peers, see strategies that work, and hear solutions to your most pressing challenges, including how to: Use the emotional connection that comes through storytelling to build authentic connections within your workforce Drive employees to look at and engage with your con...

What if there was a single platform that combined the latest artificial intelligence innovations, natural language understanding, and the best of assisted service to enable exceptional customer engagement across all touch points? Nuance delivers virtual assistants, live chat, and messaging from automated tools for the savvy self-server to human assistance that gives the customer one-tone personalized service. Join us for a Nuance demonstration...

Constituents’ needs and expectations are constantly changing and evolving, which is why governments are working hard to deliver citizen services faster and more effectively than ever before. Automation helps agencies modernize constituent service management and streamline workflows. But most full-scale service desk solutions remain too costly for many governments, especially at a time of severe budget constraints. As a new generation of...

Under the authorization provided by the CCAP Board of Directors at its November meeting, we have made the decision to present the 2021 CCAP Spring Conference as a virtual event, similar to our 2020 virtual conferences. We know this was the best decision to make sure we could still safely deliver an excellent experience for our members, and we're looking forward to another great opportunity to bring key speakers and information to our 2021 Virt...