Remove the Barriers to Citizen Engagement
In the wake of COVID-19, state and local government contact centers are handling an unprecedented volume of citizen interactions. A recent survey by NICE inContact, a provider of innovative contact center software, found more than 90 percent of public sector contact centers saw traffic increases as citizens sought information and vital government services related to the pandemic. Now, contact center traffic is poised to grow even further as co...
Delivering Public Services in the COVID...
COVID-19 transformed digital service options from “nice to have” to “absolutely must-have.” Local governments need fast, flexible, scalable, and cost-effective tools for this new normal to safely meet the needs of the people they serve. Join us July 28 at 11:00am PT/2:00pm ET as our experts explore methods government agencies are using to increase efficiency and rapidly digitize core administrative services like licensi...
Start with Equity Webinar Series: Expan...
The Children’s Equity Project and the Bipartisan Policy Center invite you to join us for a virtual event series to announce the release of our new report, Start with Equity—From the Early Years to the Early Grades: Data, Research, and an Actionable Child Equity Policy Agenda. The report reviews the state of the equity data, research, and policy landscapes from the early years to the early grades in key areas—like disci...
Breaking The Code On Government Contracting
If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. Who Should Attend: Existing business owners interested in expanding in the government market, Any business interested in...
The Corporate COVID-19 Crisis Response
While federal and state governments have responded to the COVID-19 crisis in a variety of ways, American business has also stepped up to help workers and communities. This corporate crisis response comes as increased attention has been brought to corporations’ role in society. Join us for a discussion exploring how companies responded to the crisis. We will explore how public perceptions of corporations may shift as a result of the crisi...
Start with Equity Webinar Series: Adres...
The Children’s Equity Project and the Bipartisan Policy Center invite you to join us for a virtual event series to announce the release of our new report, Start with Equity—From the Early Years to the Early Grades: Data, Research, and an Actionable Child Equity Policy Agenda. The report reviews the state of the equity data, research, and policy landscapes from the early years to the early grades in key areas—like disci...
Using Advanced Orion Platform Features
Please join us for a live, interactive webinar to learn how to leverage advanced SolarWinds® Orion® Platform features to get the most out of your performance monitoring solution. We'll review and demonstrate a new platform dashboard, upgraded improvement features, and show you how to configure and leverage them for your environment. We’ll also do a deep dive into the PerfStack™ performance analysis dashboard, which can visu...
How COVID-19 is Accelerating Online Ser...
Citizens are looking for greater digital interaction and increased access to services than what is currently provided by state and local governments, especially during time of crisis. The Center for Digital Government recently conducted a survey of government technology leaders to better understand their priorities, concerns and constraints related to online services post COVID-19. Join us July 16 at 10:00am PT/1:00pm ET to hear the results of...
July 16, 2020
Organizer:
Governing Location:
Webcast
How to Win Executive Buy-In for Your CX...
The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...
July 15, 2020
Organizer:
FEDINSIDER Location:
Webcast
On the Edge: The Future of 5G in Government
With the ability to dramatically improve network connectivity by delivering lower latency, improved performance, and increased data bandwidth, 5G technology is on the cusp of transforming government operations. Whether enabling hyper-connected smart bases, virtual reality training, near real time data collection and analysis in the field, or enhanced citizen services, 5G eventually will have the ability to deliver virtually instantaneous, anyw...
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