U.S. Citizenship and Immigration Services (USCIS) is a data agency. Join this webinar to learn how the Office of the Chief Data Officer (OCDO) increased the business intelligence across the organization by making information more accessible and actionable.USCIS will share their data analytics journey, updates to their enterprise data strategy, and how the OCDO has provided agency senior leadership with timely, easily accessible insights throug...

Register now for the 2nd FHLBanks and Salesforce User Group where all the FHLBanks can connect, share strategies, and best practices as it relates to technology, digital transformation, and modernization. We are excited to collaborate and learn more about what each bank is doing to maximize use of technology and streamline daily work/processes.After the presentation, we will have an open discussion to answer questions and hear from the banks a...

In recent years, we have seen a rise in emergencies and disasters, from healthcare crises to hurricanes, floods, and fires across the country. The outcome of these challenges made it very clear legacy systems need to be updated to meet these challenges for public sector agencies. Discover how Coastal Cloud and Salesforce are delivering solutions to help agencies achieve mission success. Topics covered include: Embracing new technology to overc...

Across the country, federal agencies and contractors are responding to complex challenges by seeking out a hybrid office solution that delivers collaboration, security and risk mitigation simultaneously. This solution must support a changing office environment that requires users to collaborate across multiple channels using both home and office networks.Zoom for Government is hosting a tour of our Executive Briefing Center exclusively for the...

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

Join Salesforce in Los Angeles, CA! Come learn how revolutionary technology platforms easily integrate with your current infrastructure - enabling automation, collaboration, mobile, and rapid response to change. Hear insights from Mohammed Al Rawi, CIO at Public Defender's Office, County of Los Angeles, and Casey Coleman, SVP, Industry Go To Market, Public Sector Salesforce! Sessions will feature: Customer Case Management System (CCMS) Citizen...

Join Carahsoft after Salesforce Innovation Day in Chicago! You're invited to join us immediately following the Salesforce Innovation Day for a complimentary networking event. Continue socializing with your peers over hors d'oeuvres and an open bar. The reception will be held in the same hall as the Salesforce Chicago Innovation Day. RSVP to join your Salesforce S&L and marketing cloud teams/peers at this event before we reach capacity.Don'...

Mark your calendar for the Salesforce Innovation Day! Rapidly transform the way you deliver government services all while driving mission impact and success. On June 8, join us to hear from Salesforce executives, industry leaders, and customer trailblazers as they take a deeper dive into the state of technology and the Salesforce platform. Customer Trailblazers include: Ohio ODD and JFS Ohio on their Center of Excellence City of Elgin on their...

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

Join Carahsoft, Salesforce, and MuleSoft after the CA Public Sector CIO Academy at our complimentary public sector reception! Continue conversations with government colleagues and industry executives to discuss the challenges facing the future of digital government and the evolving role of the public-sector CIO in solving them. Drinks and hors d'oeuvres will be served at Cafeteria 15L, a short distance from the Sheraton Grand Sacramento.