In the fast-paced aerospace and defense software development landscape, continuous integration and continuous delivery (CI/CD) have become critical for ensuring high-quality, error-free software releases for military systems such as avionics, radar, communications, etc. However, achieving CI/CD can be a daunting task, especially when it comes to software testing. Manual testing can be time-consuming, prone to errors, and cannot keep pace with...

8 Barriers of Digital Service Adoption Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process. In this session, experts will ex...

In this proposal series, we will learn how to write an exécutive summary for your proposals.

Governments face challenges when trying to manage public records requests using only spreadsheets, emails, or other manual methods. These tools aren’t seamless or intuitive, and don’t offer any relief from continuous increases in public records request complexity. Join Granicus for a complimentary webinar to proactively take your organization’s public records request management process to the next level and learn the efficien...

Digitizing government services provides a unique opportunity to engage and serve the public. Prioritizing multi-channel outreach strategies has helped agencies to better engage with their vast audiences and underserved communities. Building an inclusive, transparent government starts with strategic communications that reach people where they are most. Governments benefit from creating thoughtful interactions that provide updates to enhance the...

Today, public sector agencies are faced with more physical and digital documents than ever before, and gaining access to information within them is a time-consuming and labor-intensive process that hinders efficiency and productivity. Government organizations are implementing technologies like digitization, automation, artificial intelligence (AI), and cloud-based systems to improve information access and data security, streamline processes, a...

A recent study cites that, “difficulty finding information and clarity of communications are the primary drivers of customer burden". A similar study cites, "39% of SLG leaders grade their department’s ability to deliver excellent, equitable, and secure citizen services an 'A'”. Alleviating customer burden can be challenging. Join Granicus for a complimentary webinar to hear from a government experience expert about how antic...

Service request management solutions, such as non-emergency 311 requests, give governments the means to deliver services more efficiently and effectively. Through user-friendly interfaces, intuitive navigation, and self-service options, residents can interact with government agencies in a more convenient and streamlined manner with Granicus’ OneView. Specifically, attendees will learn about: Understanding the benefits of digitizing 311 s...

Successful digital service adoption begins long before submitting a form. Agencies best position themselves to ensure seamless adoption when they create awareness campaigns highlighting program benefits, and journey map the user’s experience through the process. Join Granicus for a complimentary webinar that underscores the value of multi-channel, customized communications strategies that attract individuals to program enrollment. Specif...

Uncover how the Town of Manchester, CT, transformed its legacy systems into a thriving, digitally connected communications network. Brianna Smith, the Director of Communications and Civic Engagement for the town, will share their journey in updating community engagement through cutting-edge technology, forming the basis for their digital transformation. She is joined by Granicus’ Michelle Stephens, AICP, as they discuss how the formation...