Overview Financial institution Retail Centers and Call Centers are often faced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources. This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance,...

Overview No matter what business you are in, a report is a critical tool in your communication armory. As with any communication tool, presentation is everything. Get it right and it offers the reader (typically a CEO, shareholder or Project Manager) a valuable insight into the Key Performance Indicators (KPI’s) upon which a business or project is measured. Get it wrong and you'll end up with something that nobody understands and nobody...

Overview Facing another year where economic growth seems like a dream, outlook and attitude will be important. With capital sources still restricted and consumer confidence still in recovery, new avenues for successful cash management must be explored. Entities need to take advantage of all the financial management expertise available. The organizations that survive in our economy are the ones that develop the ability to remain solvent. Cash i...

ISO 31000 is a standard developed by the International Organizations for Standardization (ISO) which provides a basic guideline and principles for the application of risk management. Companies that use risk management processes vary across industries in scope and magnitude and address a wide variety of challenges. Why Should You Attend Understanding how risk management and the ISO 31000 standard can help companies define, manage, and mitigate...

Overview Under the leadership of the Consumer Financial Protection Bureau the rules change significantly in 2017, 2018, and for large institutions again in 2020. There will be changes reducing the number of financial institutions must report, the types of loans subject to reporting, the data which will have to be reported, and the methods and IT reporting requirements. Why Should You Attend Everyone in the value chain of making mortgage decisi...

Overview -- Attendees will: Understand the way accounting “rules” are made by the FASB in the private sector Focus on recent accounting trends that emphasize: Balance sheet over income statement Current values over historical costs Full disclosure over detailed schedules Focus on the general principles underlining GAAP “rules” Appreciate unique peculiarities of bank accounting Comprehend the intricacies of bank financia...

Rare is the employer who hasn’t encountered a thorny employee leave issue. Many employers assume that an employee who isn’t eligible for FMLA leave does not have job protection. But the FMLA is not the only federal law that could provide employees job-protected leave. The Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendments Act (ADAAA) require employers to provide reasonable accommodations to qua...

In this webinar, I will discuss the importance of being ready for a Notice of Inspection (NOI) - also referred to as audit by Immigration and Customs Enforcement (ICE), what happens when an ICE audit occurs, and an employer’s potential liability for I-9 errors discovered by ICE in the audit. The webinar will discuss the need for preventive maintenance – an employer performing an internal I-9 audit - which should discover many of th...

This construction project management training discusses the genesis of RFIs and their development and discusses the impact of RFIs on construction projects, drawing upon data provided by ACONEX and other studies to assess how RFIs and the RFI processes impact both small large scale construction projects. It will also address the abuse of the RFI process examining how some contractors misuse RFIs to increase profitability, a practice that has b...

You already know if the violence erupts in your workplace the consequences can be unpredictable, and can be severe. These include, but are not limited to, injuries or death of employees, customers, and/or visitors from workplace violence, in lawsuits, property damage, increased insurance premiums, OSHA enforcement actions, increases employee turnover and reduced community trust. In most workplaces where risk factors can be identified, the risk...