Improving the customer experience (CX) is top of mind for local government leaders because a positive CX can build trust, foster meaningful community engagement, and improve internal process efficiency. Join Granicus for a complimentary webinar to discover how governments are using Granicus solutions to improve CX during our weekly webinar series. Each week, Granicus solutions consultants will demonstrate how governments can leverage digital s...

Join Granicus for a complimentary webinar to hear how the City of Unley’s transformation program replaced complex, paper-based processes with a full range of customer-driven digital services that are available 24/7. The Council-endorsed strategy was based on three guiding principles: Streamline service delivery around the community Approach all activities from a customer perspective Empower the City of Unley's workforce Register toda...

Our training sessions last roughly an hour and are conducted by a member of our Implementation Team. Using Zoom, you'll be able to view the computer screen of our training leader as they walk you through some of our popular engagement features and functions within govDelivery. You will have the opportunity to ask questions and get live feedback on tips and best practices. This training will cover the following: Feb. 23, 2023 - Account Admin ex...

Hosted by Mel Hagedorn, Granicus Director of Client Services, we will be chatting to Kirk Ratcliffe who heads up the City of Gold Coast’s Customer Experience team, and Dani Sargeant who leads the City’s Web Services team in their Customer Experience and Communications Branch. Join Granicus for a complimentary webinar to hear experts delve into the City of Gold Coast’s largest and most extensive web transformation project and...

Does your community rely on tourism? Municipalities of all sizes use Granicus solutions to communicate with local (and tourist) audiences, ease the administrative burden on their staff, and ensure short-term rental compliance. The state of Colorado is a leader in leveraging digital tools to generate tourism funding and market popular destinations. This Powering Tourism webinar and customer panel brings together three government leaders t...

Part of: Delivering Seamless Digital Services Webinar Series Governments foster and progress with modern government solutions, but implementing those solutions isn’t always easy among other responsibilities. When governments rapidly respond to residents digitally, meaningful interactions and operational efficiencies are improved. From digitizing services and forms for licensing and permits to service requests, Granicus Digital Services a...

Designed for publishers who would like a refresh on content creation in the CMS, managers who would like to know more about how their team creates pages, and for those wanting to see how OpenCities highlights the most important information within your content. We begin with a step by step introduction to OpenCities with a focus on learning how to navigate the platform. Once you have a baseline understanding of the platform, we'll introduce adv...

This training will most benefit administrators of all levels and will focus on the following day-to-day operations.: Topic creation Subscriber upload - including troubleshoot Advanced Bulletin personalization (template development) Advanced Bulletin create and send Bulletin analytics reporting Our training sessions last roughly an hour and are conducted by a member of our Implementation Team. Using Zoom, you'll be able to view the computer scr...

This webinar will review the basics of using LiveManager Classic during a meeting. Topics include pre-meeting steps, starting/stopping the Encoder, timestamping, and taking during-meeting minutes (Roll Call, Motions, Votes, Speakers, Notes).NOTE: This webinar is NOT applicable for clients who have a ClearCaster encoder.

Whether working toward increased program participation, recruiting, and retaining qualified employees, or improving trust with government, an integrated experience strategy is the solution for fostering engagement. Public sector agencies that stay agile in the face of rising expectations recognize experience gaps and implement solutions to reduce internal and external process barriers. Join Granicus for a complimentary webinar to hear Carolina...