Governments face increasing pressure from internal and external stakeholders to both encourage and follow sustainable business practices, and CIOs can take a lead role in addressing this demand. Constituents and employees alike seek to minimize any potential negative impact on the environment. Environmental, social and governance (ESG) initiatives are a way to measure sustainable business progress. Sustainable technology is a framework to impr...

Today, to grow amid uncertainty means marketing and business must create, strengthen and renew connections. As a marketer, you are at the center. Reaching customers whose needs and behaviors continue to shift. Hearing and acting on employees’ voices calling for internal and societal change. And connecting business partners and corporate leaders to support digital opportunities for new growth. After a year of upheaval, you know the chall...

Leaders responsible for data and analytics often struggle to find, connect, integrate and share data from diverse and heterogeneous sources and applications for their most business-critical use cases. Data integration tools play a pivotal role in ensuring timely access to integrated and governed data for capturing business moments. This complimentary webinar will help you better understand the biggest trends shaping the data integration tools...

Eight out of 10 companies struggle to implement their customer service strategic plans. The increasing pace of change inside and outside service organizations makes it difficult for strategies to remain relevant. In addition, the strategic planning process and the strategy itself remain disconnected from the people, activities, measures, and decisions needed daily to achieve the desired outcomes of the plan. This complimentary webinar shares t...

Disruptions create lasting change that does not tend to die away unless disrupted by something else. Tech and service providers are particularly sensitive to disruptions since they are either creators of it or forced to react to it. The complimentary webinar explores the seven disruptions that will impact tech providers over the next five years. We explore what you need to consider in order to respond to disruptions or to be the disruptor. Dis...

Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations are able to survive disruption by actively sensing and responding to changes. Still, a recent Gartner survey found that only 38% of organizations have a formal process for this type of trendspotting. Executives who are not adequately trendspotting already likely will miss critical inputs to their strategic assumptions and planning. T...

Discussion Topics: Ensure you keep your focus on cloud strategy as you move into implementation Best practices for a successful cloud implementation Pair a business-driven strategy with a pragmatic adoption/migration plan Not all cloud journeys are the same, but there are similarities. Journeys range from infrastructure replacement to digital transformation, with many others in between. A business-driven strategy coupled with a pragmatic adopt...

Discussion Topics: Identify opportunities for data-driven innovation and data monetisation Determine which approaches to adopt for data-driven innovation management Prepare to deal with pitfalls and misconceptions for data monetisation Chief data officers and data & analytics executives must look for new ways to drive data-driven innovation. Adopting a business model innovation pivot by monetising data can help create new business value op...

Discussion Topics: Find out why the Robotic Process Automation (RPA) market keeps growing rapidly Get findings from the latest Gartner RPA Magic Quadrant Determine the right RPA solution for your organization’s needs Robotic Process Automation (RPA) continues to be one of the highest software growth categories for the last four years. Yet, just a few years ago, the market featured just a few small, relatively unknown vendors. More than 9...

Discussion Topics: The importance of extending digital resiliency to the hybrid workforce How workforce digital dexterity becomes a business imperative in a hybrid world Lessons learned from remote work, and how to support a hybrid workforce The future of work is hybrid. While organizations supported remote work during the COVID-19 pandemic, they did not reinforce the critical need for a digitally dexterous workforce. Simply put, organizations...