Disruption can come in many forms: natural disasters, cyberattacks, budget cuts, administration change, etc. But the strength of your agency depends on how well it can bounce back from these setbacks and periods of transition. Join us online Wednesday, Oct. 16 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about how to create a more resilient operation. Specifically, you’ll learn:What a resilient organization looks...

Whether you collected feedback from an official survey, a social media post or an in-person conversation with a constituent, do you know what your next step is? Feedback is only as good as what you do with it. Agencies need a well-thought-out and documented plan for what to do with responses and input, no matter how they’re collected or who submitted them. Join us online Monday, Oct. 7 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear from Alan...

Agencies might be under the impression that the grant management process is done after it is awarded, but that is far from accurate. In fact, a large portion of the grant process is done post-award. Think of things like compliance, allocation, reporting and more. Join us online Thursday, Oct. 3 at 2 p.m. ET/11 a.m. PT, to hear from government and industry experts about how agencies from all levels of government can best manage the entire grant...

Customer experience (CX) is arguably one of the most important elements that instill trust in government services. However, figuring out how to improve trust isn’t easy. That’s where learning from your peers can be useful. Join us online Wednesday, Oct. 2 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about how to excel at CX with use cases from your peers who are doing it well. Specifically, you’ll lea...

When’s the last time you dusted off your resume and took a critical look at it? Whether you’re actively looking for a new job or not, it’s always a good idea to have a polished, updated resume on hand. We’re covering everything government employees need to know to spruce up their resumes and stand out during a job search. Join us online Monday, Sept. 30 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear from Alexandria Knight,...

There are so many ways that government employees need to lead. Whether you’re managing a team, managing your manager or dealing with difficult peers, figuring out strategies to work with the folks around you is paramount. Join us at the GovLoop offices in downtown Washington, D.C. on Thursday, Sept. 26 from 4:30 – 6:30 p.m. ET to hear from government experts as they share their advice on managing both up and down. Specifically, you...

How can you bring new applications to your organization if you aren’t a coder or have a big procurement budget? The answer could be low code. Low code is a software development approach that uses a visual, drag-and-drop interface to create applications with minimal coding. Join us online Wednesday, Sept. 25 at 2 p.m. ET/11 a.m. PT, to learn from government and industry experts about how to use low code at your organization. Specifically,...

To get the job done as a government employee today, it’s not enough to rely on a computer alone. Employees now need access to collaboration tools, applications, AI and other technologies to manage their long to-do lists. Without access to the proper tools, the employee experience will greatly suffer. Join us online Wednesday, Sept. 18 at 12 p.m. ET/9 a.m. PT, to hear from government and industry experts about the tools and strategies age...

You could have the most sophisticated service delivery model in the country – but if your constituents can’t understand your messaging or information, your services have just been rendered useless. Plain language is an absolutely core component of effective CX, but is it prioritized at your organization? Is it incorporated throughout every CX program of or initiative you launch? Join us online Monday, Sept. 16 from 1-1:30 p.m. PT/4...

While AI might be named ‘Word of the Year’ in Webster’s Dictionary, its widespread use is still limited despite the extensive discussion surrounding it. So, where does AI work well in government? Join us online Wednesday, Sept. 11 at 2 p.m. ET/11 a.m. PT to hear from government and industry experts about AI use cases. Specifically, you’ll learn:How responsible generative AI is impacting government.What barriers those or...