Critical conversations at work can arise at any time: addressing performance, delivering feedback, acknowledging a mistake, or navigating a dispute. However, it’s not only the content of what you say, but how you say it that can make a difficult conversation even harder. The key is to find ways to not dread critical conversations but embrace them. Join us at the GovLoop offices in downtown Washington, D.C. on Wednesday, July 17 from 4:30...

Artificial intelligence has the potential to impact almost every aspect of government, and some agencies are already actively using it in practice. From chatbots to automated inquiry processing, to personalized interactions and improved accessibility, AI is becoming a trusted CX tool for government agencies. Join us online Monday, July 15 at 4 p.m. ET/1 p.m. PT to hear from Michael Boyce, Director, DHS AI Corps, Dept. of Homeland Security, abo...

Data is the biggest asset of modern organizations. But thanks to an increase in data breaches, evolving privacy regulations, and litigation volumes, data can also be an organization’s biggest liability. Good data governance is critical to government agencies’ ability to effectively respond to requests for data and reduce their overall risk. Join us online Tuesday, June 25 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government...

Discover the latest innovations from government leaders and industry experts. GE3 is an in-person seminar for government professionals focused on Experience, Engagement, and Enrollment: The leaders responsible for engaging stakeholders and audiences, building subscribers, driving adoption, and enrolling customers in benefits programs.  The summit features some of the premier personalities and experts behind the gold standards of custome...

Stepping into a new management or supervisory role can be daunting. As you navigate new teams and relationships, it can be stressful to figure out all the things you should do as a supervisor on a daily basis. So instead, we’re focusing on the top five things you should avoid doing as a government supervisor. Join us online Monday, June 24 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from a government expert about the top mistakes managers...

Data is every agency’s most valuable asset – and it needs to be protected as such. However, not every dataset requires the same level of security. The key is knowing which data needs to be under lock and key. Join us online Wednesday, June 12 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about how to protect critical datasets. Specifically, you’ll learn: How to categorize data so that agenc...

Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...

AI has the power to transform the way governments work. However, that transformative power poses risks and is rife with the potential for misuse. To harness AI’s power ethically, agencies need to invest in responsible AI practices. Join us online Wednesday, June 5 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry leaders about the attributes associated with responsible AI and how to use it effectively at your orga...

What’s your agency’s relationship status with the people you serve? Are they actively engaged with your services or do things feel chilly? Join us online Wednesday, May 22 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement. Specifically, you’ll learn: Reasons why the divide between constituents and government exists. Creative w...

What are some common obstacles preventing you from being a strategic leader? Often, overpacked schedules, changing priorities, and poor time management can eat away at opportunities for strategic thinking. However, supervisors or managers who don’t have a strategy in place for team performance and productivity can be perceived as disorganized or ineffective. So, how can you be more strategic? Join us online Monday, May 20 at 4 p.m. ET/1...