We’re thrilled to have you join us at the upcoming NextGen Government Training Virtual Summit on Wednesday, May 15, 2024! Registration is free and open to everyone. We’re so looking forward to hosting a full day of professional development keynotes and breakout sessions. Stay tuned for schedule and speaker announcements!

Whether it’s a hurricane, fire, insider threat or outdated systems, disaster can strike at any point for a government agency. However, even in times of crisis the government’s mission remains. Agencies need a robust business continuity and disaster recovery plan to ensure that vital government services are still working. But keeping those systems running isn’t as simple as having a backup drive somewhere. Instead, agencies ne...

In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organization. From the individual contributor all the way up to leadership, without an agency-wide commitment to CX, your programs are bound to fail. On this month’s CX Community of Practice virtual networking event, we will speak with experts about how to garner support from your peers and leadership for CX efforts. Join...

Is your agency actively investing in its employees? Failure to do so can mean high turnover and the loss of critical skills and talent. Join us online Wednesday, April 24 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from government and industry leaders about how government agencies can do better job at training and retaining their workforce.

As a supervisor, it can be stressful and awkward to manage a “bad apple.” But left unchecked, these poor performers will jeopardize the team and even the organization. Join us online Monday, April 22 at 4 p.m. ET/1 p.m. PT to hear from a government expert about how to deal with low performers.

Modernization can feel like an uphill battle in government. It's not that people don't want to make things better. It's just that they fall into thinking that change is not possible. But innovation is happening all the time. The key is to find ways to bring that innovation forward and use it as a catalyst for change. Join us online Wednesday, April 17 at 12 p.m. ET/9 a.m. PT as we discuss nine different ways innovation can transform your emplo...

Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement. But if your surveys aren’t currently hitting the mark or providing the right insight, you’re missing out on important feedback from those you serve. Join us online Monday, April 15 at 4 p.m. ET/1 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

To get the best out of your team, you need to be as inclusive as possible. However, cultivating a team where everyone is heard and included isn’t as simple as saying, “Every voice matters.” It takes real effort to cultivate and manage inclusive teams. Join us online Monday, Feb. 26 at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about the core tenets that create an inclusive environment.

Diversity, equity, inclusion and accessibility (DEIA) isn’t a new concept. However, the Biden Administration has made achieving DEIA goals a cornerstone of its agenda. The only problem is that there are numerous mandates, goals and policies all aimed at improving DEIA, which makes wading through the various directives difficult for overburdened agencies. Join us online Wednesday, Feb. 21 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from...

Often, we can lose focus on our long-term goals as we deal with the more pressing issues in our day-to-day lives. But your career advancement deserves dedicated attention and planning. Join us at the GovLoop offices on Wednesday Feb. 21 from 4:30–6:30 pm ET to hear government experts share what effective goal planning looks like and how to make it work for your career.