COVID-19 has reshaped the way that governments across the world work and has precipitated a radical modernization effort to accommodate remote work. In 2018, about 22 percent of federal employees teleworked regularly. Now that paradigm has shifted. In April, the Pentagon brought remote capabilities to 900,000 users via an IT service that didn’t exist until the pandemic. Similarly, Voice of America quickly purchased enough laptops to brin...

Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...

Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...

The last decade has seen a remarkable shift in the way governments operate. 2010’s Cloud First mandate created a surge in cloud migrations, and while there are plenty of benefits to this migration, it has created complex cloud environments to manage and monitor at scale. Agencies need innovative risk management solutions, automation, and cloud performance monitoring tools to get the most out of the cloud environment in real-time and all...

There is no single roadmap to a successful career in leadership. However, for federal government employees, there are key training areas employees need to complete to reach the Senior Executive Service. The Office of Personnel Management classifies these training areas as the five Executive Core Qualifications (ECQs). So, what are these ECQs, how do you get them, and how do you prove your proficiency? Join GovLoop and NextGen online Tuesday, J...

The COVID-19 pandemic has put the need for strong IT leadership front and center. Overnight, agencies had to develop a new way of working and new models for operations. In many cases, agency chief information officers (CIOs) were able to lead the charge in transitioning to a virtual environment. Employees could stay engaged, work processes often were improved, and digital services proved their worth. Join us online Wednesday, June 10 from 2:00...

For the government to properly serve its mission, agencies need engaged employees. Yet, the annual Federal Employee Viewpoint Survey shows that government employees often feel like don’t have the proper tools and resources they need to get their job done. The cloud can alleviate some of those issues.Join us online Thursday, June 4 from 2:00-2:30 p.m. ET/11-11:30 a.m. PT for a fireside chat with government and industry experts to learn ho...

Millions of government employees became remote workers overnight due to the COVID-19 pandemic. The day to day operation for city, state and federal operations radically transformed. And the rapid move to telework put enormous pressure on IT personnel and resources to enable secure remote access to critical resources to meet mission objectives. Join us online Wednesday, June 3 from 2-2:45 p.m. ET/11-11:45 a.m. PT to learn how identity and acces...

Do a significant number of your employees work in the field? Gone are the days when employees need to be tied to desks to get mission-critical work completed. The reason? Cloud-enabled, mobile computing has changed how agencies develop solutions for the field. Custom-built apps, running on tablets and smartphones, provide a cost-effective, secure way to reimagine how work gets done for field work. Join us online Thursday, May 28 from 2:00...

Government transformation isn’t about a shiny new object or a complete overhaul that takes years to achieve. It’s about coupling sound strategies with the right open source technologies to provide immediate benefits for employees and external customers. But figuring out which technologies are right to modernize your agency isn't easy. Join GovLoop and Red Hat on Wednesday, May 20 from 9:30 a.m.–3:45 p.m. ET/6:30 a.m.-12:45 p....