Data is everywhere. You can track pretty much everything, from the number of steps you take in a day, to your most played song, to the number of emails you send. However, most of us are not data scientists. So how can you get comfortable using data and metrics to make your arguments stronger, your meetings more fact-based and your decisions more informed? Specifically, you’ll learn: How to understand data and translate it into actionable...

Past and present emergency response has highlighted the importance of clear, concise, trackable messaging from government agencies to the citizens they serve – and vice versa. However, creating personalized outreach and engagement is not always easy. Citizens want online interactions to be seamless and easy to access from any device, especially during a global pandemic. Join us online Wednesday, Sept. 16 from 2-2:45 p.m. ET/11-11:45 a.m...

Agility, access and reliable tools are essential for agencies to meet mission objectives, especially now during the COVID-19 pandemic. Governments are trying to improve application development time and reliability with open source tech like Kubernetes container solutions. Join us online Thursday, Sept. 10 from 2-2:45 p.m. ET/11-11:45 a.m. PT to learn the basics of how agencies can optimize their application environments with open source and Ku...

For many reasons, retaining and upskilling the best and brightest talent has always been a challenge for government HR professionals. But this has proven especially difficult as new technologies have transformed the jobs of many government personnel. HR professionals have had to find new and innovative ways to upskill current employees to fill the digital fluency gaps, which has only been widened by COVID-19. Join us online Thursday, Sept. 3 f...

Governments at all levels are being tasked to think outside the box to meet today's ever-growing list of challenges, especially in the midst of shrinking budgets and the ongoing pandemic. The only way to be successful is to modernize and innovate. But, many agencies are saddled with slow legacy systems, untrained personnel, and outdated processes. Governments need to find creative solutions to these problems, which often means looking at new t...

The NextGen Summit is the embodiment of what NextGen represents: inspiring government innovation and providing training and leadership opportunities for public servants. Since 2010, the two-day summit has inspired over 5,000 federal, state and local govies to be positive change ambassadors. This year, the NextGen Summit will be hosted virtually on August 19-20, 2020. Why does it matter to me? The NextGen Summit is a place to cultivate and enab...

The shift to remote work dramatically transformed cybersecurity practices for governments across the country. The agency leading the cyber strategy for the federal government, the Cybersecurity and Infrastructure Security Agency (CISA), warned in April that bad actors could scam agencies with false COVID-19 information. According to CISA, cybercriminals also sought gaps in agencies’ teleworking software and other digital tools. Join us o...

COVID-19 has reshaped the way that governments across the world work and has precipitated a radical modernization effort to accommodate remote work. In 2018, about 22 percent of federal employees teleworked regularly. Now that paradigm has shifted. In April, the Pentagon brought remote capabilities to 900,000 users via an IT service that didn’t exist until the pandemic. Similarly, Voice of America quickly purchased enough laptops to brin...

Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...

Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...