The nuts and bolts of how your agency’s IT infrastructure operate are failing. Many federal IT networks are struggling to keep up with ever-increasing performance demands. Increased mobile use, expanded telework, video, cyber risks and bandwidth-hungry apps are straining even the most robust agency infrastructures. IT leaders in many agencies are responding by shifting to a software-driven model of delivering advanced network functionali...

Gone are the days when cybersecurity issues were relegated to the back office IT shops. Now security is a part of how all of government works. However, just because maintaining high performing cybersecurity systems is a major priority for all agencies doesn’t mean there aren’t still challenges. Everything from ransomware, to insider threats, to optimizing cyberphysical systems are critical issues for agencies. In order to better un...

Migrating to the cloud can be challenging for any organization, but it’s especially complicated when government services are involved. So, when the State of Texas decided that it had to corral rising IT costs – while expanding services to its booming population – leaders knew it wouldn’t be an easy fix. The Lonestar State also had to overcome the limitations of legacy infrastructure and simplify processes in order to su...

Governments are home to terabytes of information – information that can affect the ways citizens live, work and grow. So getting the right information into the right citizens’ hands at the right time has to be the top priority for government communicators. Just consider all of the health alerts government’s provide, things like food contamination alerts, drug safety and even advice on how to stay fit. The trick is figuring ou...

Gone are the days where paper medical charts ruled. Now you can talk to your doctor on your laptop, make medical appointments on your phone, and wear any number of trackers to assess your health. Doctors and the healthcare system are taking advantage of this technology, too – hospital medical devices are connected via the Internet of Things; patient data is stored in the cloud; and Electronic Health Records allow providers to manage pati...

In a recent GovLoop customer experience survey, 45% of respondents said their customer experience is either not good or needs improvement. And nearly 93% said they do see improved internal employee engagement as a key factor in improving customer experience and engagement. So, what is the correlation between customer experience and employee engagement? The internet, mobile devices, and swaths of data have dramatically changed the way citizens...

Raise your hand if someone in your office is still using Internet Explorer version 7. Of the $82 billion in federal IT spending planned for 2017, approximately 78 percent ($63 billion) is dedicated to maintaining legacy IT investments. It’s no surprise that IT modernization in government is incredibly challenging. However, as technology continues to innovative and evolve at record paces, the government is putting renewed focus on IT mode...

We are now living in the Digital Age. Just consider that by 2030, more than 500 billion people and things will be connected to the internet. However, in order to take advantage of these connected devices and people, and keep up with customer demands, both the public and private sectors need to invest in the digitization of business processes. Digitization in all levels of government can create new jobs, foster economic growth, provide opportun...

Every four years, the federal government undergoes a radical personnel transformation. Each new President brings into office new priorities, mandates, and most importantly staff. In the first 100 days in office, the President’s executive branch agencies will hire more than 4,000 new managers and directors – and that’s just at the C-Level. So how do human resources professionals and hiring managers alike hire the best and the...

Who doesn’t want their content and digital experiences to be seamless – and built just for them? The public sector has made huge strides in building digital services, but it is still working hard to make their online and digital experiences customer-centric. Government leaders have recognized there is a need to create multi-channel, digital experiences that are tailored and personalized to everyone they engage and communicate with....