Let’s face it, your residents expect online options to pay for nearly any type of service or fee today. But meeting this demand often isn’t easy in government. Fragmented systems operated by multiple departments, unique regulations and compliance requirements, clunky reconciliation processes — they all make it harder to provide the seamless convenience people want. Find out how jurisdictions are solving this challenge by adop...

State and local governments deliver hundreds or thousands of services to constituents. But they all have a common goal: to provide the best possible service to their communities, delivered efficiently and cost-effectively. Governments can’t achieve this goal with multiple point-based solutions. No matter how good they may be, an array of disconnected solutions – for case management, quality management, contact centers, digital serv...

Every leader knows driving successful change requires building a plan, aligning your team, securing the resources, managing the execution and communicating impact. The challenge is that they do this while juggling daily operations and resourcing challenges, competing priorities and disparate data sources. Without the right performance management processes and tools, government leaders are struggling to manage their agencies strategically. The...

Welcome to our first Industry Insider – Texas Member Briefing. The purpose of these exclusive member-only briefings is to give our members unique exposure to key CIOs and leaders in the largest Texas public sector agencies and jurisdictions. This briefing features the CIOs of Texas DMV and CapMetro. The Texas Department of Motor Vehicles (TxDMV) is the state agency dedicated to customer service, consumer protection and the success of mot...

State and local agencies are increasingly utilizing the cloud for business continuity, improved remote access and cost savings. But recent survey findings indicate public entities run into a number of challenges when adopting cloud solutions, with cost predictability and lack of skills for moving to the cloud being two of the biggest hurdles. A cloud marketplace can help state and local governments with these challenges while offering several...

Removing legacy database dependencies is a common goal, but technical complexity and contractual terms can make it difficult to get there. Thankfully, cloud migration and application modernization provide unique opportunities to reach success. As Utah's Department of Transportation (UDOT) embarks on this journey, they want to share details into their success story. In Part 1 of our webinar series, we discussed why UDOT decided to move to Googl...

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration, participation, education, and thought-provocation!

State and local governments lose billions of dollars a year through fraudulent claims and abuse of government services and benefits. Efforts to fight fraud often focus on combatting external threats, ignoring the very real threat of internal fraud. While this has always been a challenge for state and local governments, significant amounts of new federal funding through the Infrastructure Investment and Jobs Act (IIJA) and other pandemic relief...

Is your district ready for what comes next? After several years of pandemic-related disruption and crisis response, district leaders are confronting a new challenge: Determining what the future will look like — and understanding its long-term impacts on people, processes and technologies. The Fall Special Districts Summit will offer unique insights on these critical questions. You’ll hear how innovative districts are: Building tech...

The Center for Digital Education (CDE) will collaborate with Spectrum Enterprise to create a webcast focused on the future of K12 education and its impact on district/campus technology. This webcast will assess how the COVID-19 pandemic is changing teaching and learning today, as well as the potential long-term effects on technology planning and priorities that will result. We will do this by assembling a panel of current and former K12 IT lea...