Providing a great self-service experience is paramount for today’s government contact centers. Giving your constituents an easy and quick way to answer questions or solve problems on their own improves customer experience, decreases cost and reduces internal workloads. It’s perhaps the single most powerful improvement contact centers can make to meet today’s demands and prepare for the future. Join Government Technology Marc...

Government processes are based on forms – creating them, filling them out, signing them, approving them and moving them through the appropriate chain of command.But despite agencies’ desire to move away from paper-based processes, too many state and local organizations still rely on pushing pieces of paper around different offices. Some agencies have shifted to PDFs and electronic signatures, especially to accommodate today...

Agencies face unique challenges to creating a sense of community and sustaining employee engagement as they focus on achieving their mission and serving their constituents. Hybrid work environments provide great employee flexibility, but they make it harder for teams to stay connected. Job stress and burnout have led to a wave of retirements and resignations – putting even more pressure on remaining employees who have to pick up the sla...

5G is bringing revolutionary capabilities to wireless networks, but is it secure? As agencies put this new technology to work — for primary and secondary connections at office sites, connecting temporary facilities, supporting smart city initiatives, and more — will they also create new attack vectors and vulnerabilities? Join Government Technology March 10 for an in-depth look at what you really need to know about 5G and emerging...

Cybersecurity has long been a top priority for state and local governments, but new funding is finally giving them the opportunity to put plans into action. The Infrastructure Investment and Jobs Act earmarks nearly $2 billion for cybersecurity, $1 billion of which will be granted to state and local governments over the course of four years. This money can be a boon for agencies as they undergo rapid digital transformation. Many of these agen...

*Open to Private Sector only. The Center for Digital Government’s IT market analysts and key government leaders share insights into the state and local space and pinpoint opportunities, trends and issues to help you fine-tune your business strategies and validate your sales and marketing activities. 2022 will be the year of making government better through technology and you can get all of the market intel you need in a fun virtual exper...

Public-private partnerships (P3s) have long been a valuable way for state and local governments to reduce risk, speed implementation and leverage private-sector expertise for public-sector projects and services. Particularly for communications and connectivity, these partnerships have played a crucial role in equipping governments with much-needed technology. As governments look to maximize their investments from American Rescue Plan Act (ARPA...

American transportation is at an historic moment of change. After the pandemic decimated revenues for transit and transportation, state and local leaders now have a once-in-a-generation opportunity to invest in transportation, thanks to the $1 trillion Infrastructure Investment and Jobs Act. That’s why Government Technology is leading a conversation on the current – and future – state of transportation and transit IT. We...

Data sprawl and fragmentation can be real disruptors — and they also create serious vulnerabilities in an era of growing cybersecurity risk. Today’s state and local government agencies need a better way to manage and protect data across hybrid cloud, edge and on-premises storage locations. On Feb. 22, Government Technology will host experts from Commvault and AWS for an interactive conversation on simplifying and improving data man...

Thanks to the new federal infrastructure bill, numerous state and local agencies – including departments of transportation, public utilities, environmental departments and many more – stand to receive significant amounts of funding that will virtually transform their missions. To prepare for this influx of funding, agencies will need to streamline and improve operational workflows that traditionally depend on slow, manual, paper-ba...