Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

Join Salesforce in Los Angeles, CA! Come learn how revolutionary technology platforms easily integrate with your current infrastructure - enabling automation, collaboration, mobile, and rapid response to change. Hear insights from Mohammed Al Rawi, CIO at Public Defender's Office, County of Los Angeles, and Casey Coleman, SVP, Industry Go To Market, Public Sector Salesforce! Sessions will feature: Customer Case Management System (CCMS) Citizen...

It’s happening, Trailblazer. We're bringing back the industry leaders, innovators, change makers and forward thinkers, unlocking connection as we navigate the future together. From marketing to commerce, digital experiences, communities, industries, and beyond, there’s something for everyone here. Skill up with hands-on training. Hear the latest insights and trends at luminary sessions and keynotes. Cross paths with like-minded pro...

Join Carahsoft after Salesforce Innovation Day in Chicago! You're invited to join us immediately following the Salesforce Innovation Day for a complimentary networking event. Continue socializing with your peers over hors d'oeuvres and an open bar. The reception will be held in the same hall as the Salesforce Chicago Innovation Day. RSVP to join your Salesforce S&L and marketing cloud teams/peers at this event before we reach capacity.Don'...

Mark your calendar for the Salesforce Innovation Day! Rapidly transform the way you deliver government services all while driving mission impact and success. On June 8, join us to hear from Salesforce executives, industry leaders, and customer trailblazers as they take a deeper dive into the state of technology and the Salesforce platform. Customer Trailblazers include: Ohio ODD and JFS Ohio on their Center of Excellence City of Elgin on their...

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

Join Carahsoft, Salesforce, and MuleSoft after the CA Public Sector CIO Academy at our complimentary public sector reception! Continue conversations with government colleagues and industry executives to discuss the challenges facing the future of digital government and the evolving role of the public-sector CIO in solving them. Drinks and hors d'oeuvres will be served at Cafeteria 15L, a short distance from the Sheraton Grand Sacramento.

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

For the first time ever we’re bringing together developer communities across Customer 360, MuleSoft, Slack, and Tableau for a world-class learning experience. Calling all devs, admins, architects, partners, entrepreneurs, and students. For two exciting days, learn how to build apps on Customer 360, integrate with MuleSoft, connect with Slack, and power analytics with Tableau. Learn 100+ technical sessions, product demos, expert-led works...

Join us at our reception following the Indian Gaming Tradeshow & Convention where community leaders will gather to learn, network, and exchange industry-specific ideas in a cultural celebration of success, strength, and self-reliance.Drinks and hors d'oeuvres will be served at the Westin Anaheim Resort on their Jewel Terrace, a short distance from the Anaheim Convention Center.