When a major disruption impacts many of your customers at once, service teams need to respond fast in the moments that matter. This means they need easy access to critical data that lives across multiple backend systems and automation tools to identify, track, route and fix the issue fast. Yet, over half of business users find it challenging to stitch disparate data and systems together.MuleSoft Composer empowers service teams to seamlessly co...

Register to hear from a former IT leader who understands both the business and technical challenges of meeting customer demands and exceeding increased customer expectations. You will also hear from Andrew Randall, Vice President of Product Management at Salesforce, about improving constituent experience for customers and employees.

Global wealth management firms are competing in a new business environment shaped by disruptive fintech organizations and changing customer preferences.RBC Wealth Management, one of the largest wealth management firms globally, embraced those changes head-on by undergoing a digital transformation strategy that went beyond building a new app. They invested in a platform strategy providing them with a single source of truth for their customers a...

This webinar will showcase solutions on how Digital Thread allows for data and processes to flow across the enterprise, free from functional silos, enabling an organization to make decisions quickly and move faster.

For small and medium businesses (SMBs), making the most out of limited time and resources used to be business as usual. But today, higher customer expectations and changing operational requirements are leaving them stretched thin. SMBs are looking for new ways to innovate quickly and stay ahead of the competition. With the use of technology, SMBs can adapt to evolving customer needs, build meaningful connections, and accelerate growth.Join us...

Join us as we introduce Manufacturing Cloud for Service, Salesforce’s latest manufacturing industry innovation. Learn how Manufacturing Cloud for Service can help you: Accelerate service automation with no-code tools like Digital Process Automation Improve service forecast accuracy with robust forecasting frameworks Capture feedback from customers at every stage of the relationship Register to see a product demo, learn key use cases, and...

Marketing is on the move. In our latest State of Marketing report, uncover insights from over 8,200+ leading marketers worldwide. Learn the five major trends set to rock the industry, so you can strengthen your strategy — and your career — for the year ahead and beyond.We will look at trends in budgeting and priorities across B2B, discussing topics such as: How creating a cohesive journey across channels and devices has emerged as...

Our world has changed and we’re not going back. We’ve entered a new era of engagement in healthcare. Integrated delivery healthcare organizations must evolve their technology to meet new digital demands for personalization, real-time engagement and seamless experiences. In this webinar we will tackle key areas of opportunity for Integrated provider/payer systems to collaborate and thrive in an evolving landscape where delivering a...

Looking back at the past year we’ve found ourselves missing in-person events, opportunities to meet customers face-to-face, and even impromptu syncs at the office — but at the end of the day, we’ve missed the energy & harmony people feel when they come together.The way we gather matters. As businesses enter the next normal, how do we re-gather?How do we ease the apprehension? How can companies develop a hybrid meeting and...

Assist with new Salesforce Knowledge Implementations or customers who are looking to import new content into Salesforce Knowledge. Customers can expect to: Understand options for importing external content into Salesforce Knowledge in Lightning. Learn best practices for planning the import. Learn about the fundamental tools for importing within Setup, Data Loader, or Heroku. Premier and Signature Success Plan customers, request an individual...