This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.

This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.

This demo explores aspects of project execution, reporting, and status. We will explore sample projects and track action items like risk and issues. You’ll see first-hand updates in the form of status reporting, while using visuals to understand outstanding and overdue tasks to ensure project success.

This demo covers Security Incident Management, Vulnerability Response and Threat Detection. We will walk through the response and remediation process of vulnerable items, and show how they can be identified, tracked, and successfully remediated. Explore the response and remediation process of a security issue identified by Splunk and how to successfully remediate. Finally, you’ll see how threats can paint a bigger picture for easier conn...

As organizations navigate the new normal, the return to workplace for employees requires careful planning and execution. The ability to deliver employees the right digital experience, addressing both workplace and workforce readiness, is essential. With ServiceNow Employee Workflows you can keep employees informed, gather feedback, automate steps for returning to work, and provide a safe, employee-ready working environment.

Only 44% of organizations are likely to deliver IT projects that meet their original goal and intent—wasting both valuable time and money. Learn how you can drive greater business outcomes for your organization. Register now to hear our journey at ServiceNow® to ensure technology investments deliver the greatest value. You’ll get real-world insights on how you can: Support the needs of a value-driven enterprise Review initiativ...

This demo covers the Workplace Service Delivery solution from ServiceNow. Throughout this session you will learn how to automate requests, reservations, and repairs to create the ultimate workplace service experience.

This demo covers the HR case management and knowledge management offering in ServiceNow. We will explore the experience of the HR customer, portal access, self-service, status tracking of outstanding HR tasks or items, and show you how to drive the case resolution time down from days to hours. We’ll also focus on the persona of the HR agent. You’ll discover how to report and prioritize incoming cases, easily provide feedback, and w...

Learn how ServiceNow Event Management reduces event noise generated by third-party monitoring tools, uses machine-learning to pin-point root cause, and eliminates service outages.

The ServiceNow and Carahsoft team would like to invite you to join us for a virtual webinar series. No matter your level of familiarity with ServiceNow, grab a cup of coffee and join your peers for these informative sessions. This series will cover a variety of topics. Including: Modernize Grants Management for Federal Programs Managing the Migration to Cloud using a "Service-Aware" CMDB Low-Code Application Creationfor the Federal Government...