Join this interactive session where your questions about ServiceNow’s Virtual Agent will be answered by our experts: Jason Leung, principal product manager, and Archana Penukonda, senior product marketing manager.Did you know that by 2022, according to Gartner, 70% of white-collar workers will interact with conversational platforms on a daily basis? ServiceNow’s Virtual Agent has been leading the world of enterprise chatbots by giv...

We’re innovating fast. We’re working from anywhere. Together, we’re building the future – a people-centric, efficient, and resilient government. Join us at the virtual 2021 ServiceNow Federal Forum on March 9-10 to explore how Federal leaders are creating modern, automated, digital workflows. Together, we’re delivering exceptional employee and citizen experiences. The goal: empower agencies to scale services on de...

Learn how Palo Alto Networks simplified its problem management processes and created transparency into business-impacting outages. The company accomplished this by creating a single portal to capture the root cause of incidents, review outages, and see initial findings—gaining much-needed visibility and reducing ad hoc report requests. Join us for an overview of experience management at Palo Alto Networks, along with ServiceNow’s o...

This demo explores aspects of Project execution, reporting, and status. We will explore sample current projects and track action items like risks and issues, provide updates in the form of status reporting, and use visuals to understand outstanding or overdue tasks to ensure project success.

This demo covers Security Incident Management, Vulnerability Response and threat detection.We will walk through the response and the remediation process of vulnerable items and show how they can be identified, tracked, and successfully remediated. We will walk through the response and remediation process of a security issue identified by Splunk, and successfully remediated and finally show how threats can paint a bigger picture for easier conn...

ServiceNow Event Management reduces event noise generated by third-party monitoring tools, uses machine-learning to pin-point root cause and eliminate service outages.

Today's Leading organizations move fast - and so do their customers and the needs of their customers. Disparate applications and disconnected processes can have an adverse effect on the health of the business. It is extremely critical that Customer Service Executives have a single system of action to prioritize work and make sure that the entire organization is working toward the same common goal.

Join the TechNow team as they go through everything you need to know about the most efficient way to get work done on the Now Platform: Workspace. In this month’s edition the team will cover: An overview of Workspace Understanding the personas involved with the Workspace experience Exploring and configuring Workspace Insights into the Workspace roadmap

This demo is an introduction to the concept of Service Management, it will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high level demo will introduce you to how these concepts work on their own as well as how they can come together for a full service management experience.

This demo explores aspects of Project execution, reporting, and status. We will explore sample current projects and track action items like risks and issues, provide updates in the form of status reporting, and use visuals to understand outstanding or overdue tasks to ensure project success.