When you have complex digital services, there’s a lot that can go wrong—and a lot that requires immediate action. But how do you reduce service disruptions—and speed resolution time—at a time when your global IT environment is more complex than ever? Join us for our upcoming webinar, Predicting issues, reducing complexity, and empowering self-service in your digital environment. You’ll learn how ServiceNow’s...

What are the distinguishing factors of successful companies? Sound strategies aligned to goals, goals aligned with work delivery, workforce inspired by clear communication. To help you achieve the success driven by such execution, register now for our upcoming webinar: Align strategy execution and optimize results. You’ll learn how successful companies are utilizing our strategic portfolio management (SPM) tool in tandem with our alignme...

At one time or another, we - as private citizens - have experienced modern customer service while interacting online with leading retailers, entertainment providers, fulfillment centers, banks and/or credit cards, as a few examples. The world-class, consumer-grade customer experiences these leading providers deliver to their customers is the same experience the Army is now delivering to its customers. Join ServiceNow and SOFtact Solutions for...

With the transformation of ServiceNow in organizations from an ITSM solution to a platform-of-platforms, there is a greater need to define the role of a platform owner independent of specific domain areas. Instead, the platform owner is a provider of services, governance, and facilitator for citizen development. Join us as we discuss a minimal, yet sufficient governance model, incorporating demand management.

What is the future of government work? It’s hybrid workspaces and human-centric user design. It’s the synergy of people, systems, and data for rapid adaption. It’s working smarter to create more, more quickly. It’s meaningful digital acceleration to enhance government customers’ key life experiences. At the 2022 ServiceNow Federal Forum, we’ll explore how agile, efficient, and effective workflows are transfo...

Delivering great end-to-end customer experiences is essential to customer loyalty, employee satisfaction and your bottom line. In this webinar, you’ll learn how to gain insights to improve your customer experience, as well as your product quality. How? By empowering your team on the front lines of customer support, your field service technicians and customer service agents, to gain new insights from customers. With better feedback from c...

ServiceNow’s latest release, San Diego, is almost here—and you’re invited to an exclusive sneak peek. Join us for TechNow Thursday: Meet the Now Platform San Diego release features, and learn all about the new features that make building on the ServiceNow platform easier than ever. In this one-hour session, you’ll get an insider’s look at San Diego, including: Exciting updates to App Engine Studio Authentication f...

This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.

This demo explores how ServiceNow's App Engine solution enables teams to build low-code apps quickly, with more creators and less complexity. Design with best-practice guidance and templates, enable builders of all skills to code harmoniously in a shared environment. Scale your workflows from simple to complex, with consistency across the enterprise captivating users in moments that matter with a modern unified experience that's easy to understand.

This demo is an introduction to the concept of Service Management. It will include topics such as incident, problem, change, knowledge base, workflow and service catalog. This high-level demo will introduce you to how these concepts work on their own and how they come together for a full-service management experience.