During this webinar, attendees will learn more about Google Cloud Solutions that: Help improve constituent experience Enable individuals and families to engage with social services 24/7 Improve call centers' response time and efficiency Automate enormous volumes of required documents and images Significantly reduce manual processing – enabling applicants to receive benefits faster

In this technological age, governments must rethink how their services meet citizens’ needs. The way society consumes information and accesses government services has dramatically shifted from physical to digital over the past decade. The COVID-19 pandemic has only intensified this transition by restricting most in-person interactions. With digital delivery, however, governments can serve citizens in real-time, speeding up the number of...

At the start of the civic engagement journey, your residents were excited and ready to overcome any obstacles that stood in the way of making your community better. But as time went on and project timelines lengthened, interest in championing various causes waned. As a result, many previously activated residents may have stopped visiting the site or regularly engaging with projects. With tools that provide effective audience segmentation commu...

In our ongoing commitment to the Deltek customer community, please join us for the first Ajera Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions.You'll learn about: What's new in Deltek Ajera Upcoming releases and what you need to know Customer experience initiatives underway that enhance your experience as a customer

To celebrate the close of our 2022 awards season, we’d like to invite you to a digital banquet honoring all the public servants who work tirelessly behind the scenes to increase awareness of programs, improve outdated processes, and inspire civic action. All public servants — and those who support them — are invited to attend. This (digital) banquet will recognize all the 2022 Digital Government Awards nominees and announce t...

In our ongoing commitment to the Deltek customer community, please join us for the GovWin IQ Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions.You'll learn about: What's new in GovWin IQ Upcoming releases and what you need to know Customer experience initiatives underway that enhance your experience as a customer

How are federal agencies actively pursuing ways to improve the interactions with their constituents? During this exclusive webinar, we will discuss effective approaches taken by the Department of Veterans Affairs, the Office of Management and Budget, the IRS and industry leaders to improve the experience of constituents who interact with the government. Learning objectives: Defining Customer Experience from an Agency Perspective Relevant Tools...

Fraudulent tax returns and new cyber schemes to defraud state agencies of COVID relief funds have pushed citizen identity fraud to new highs. But as federal agencies rushed to stem the tide with facial recognition, new privacy and efficacy concerns have surfaced. How can federal, state and local government agencies verify applicants, protect personal privacy and authenticate logins to efficiently deliver services to qualified citizens? Join Go...

Successful civic engagement means working hand in hand with residents to tackle issues impacting your community. Those community voices might not be easily found in traditional spaces like town halls or community meetings, where only a few stakeholders are able to attend. Reaching all community members, including those who may see their concerns as underrepresented, means expanding the scope of your messaging and educating residents about oppo...

DGI’s 22nd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2022 Gov...