The Administration’s first President’s Management Agenda holds the promise of a government that is equitable, effective and accountable, delivering results for American citizens. This is a multi-year effort, and agencies will jointly and separately work to fulfill the PMA Vision and its three priorities: Building a strong and empowered Federal workforce; delivering effective citizen services; and effectively managing the $1.5 trill...

Register for our Qualtrics Canadian webinar series focused on citizen experience (CX) insights on public sector. This session will foucs on how governemnt can listen to citizens for better community experience. Attendees will also learn: Why the community engagement landscape is shifting, what you need to keep up, and how to get started How the City of Kitchener is using just-in-time feedback to improve the citizens' experience with City servi...

As technology continues to cement itself as the next step for government problem-solving, finding and sharing best practices across the public sector is proving key for agencies looking to implement innovative technology strategies. State and local agencies across the country are beginning to understand how technology, when used properly, becomes a powerful tool for delivering better service to citizens while saving resources. Join Red Hat and...

As customers increasingly expect more connected, personalized experiences across company communications, today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.Join this webinar to learn how Salesforce's latest innovation, Service Cloud Voice built on Amazon Connect, ushers in a new kind of contact center, bringing toget...

Your residents expect speed and convenience from their government, but they also demand communication that is easily accessible and frustration free. Join Government Technology for a 60-minute webinar on May 4 at 11 a.m. Pacific/2 p.m. Eastern. We’ll be joined by Rob Lloyd, Deputy City Manager/Chief Information Officer of the city of San José, California to hear how cloud-forward jurisdictions are transforming how they engage with...

OVC will recognize individuals and organizations that demonstrate extraordinary acts of service to crime victims and outstanding work in victim services during this annual awards ceremony. The award recipients are selected from public nominations in multiple categories for their vision, action, and leadership on behalf of crimes victims. Join us to learn about the inspiring contributions of this year’s awards recipients.

Join OVC for a tribute to victims of crime and the many dedicated professionals and volunteers who advocate on their behalf.

Whether you’re rebuilding your whole website or just addressing basic accessibility issues on your current site, making sure it meets and continuously maintains accessibility standards can be incredibly challenging and daunting, especially when getting it wrong can mean costly fines, penalties, or lawsuits. Join us as Karen Pellegrin, Citywide Digital Accessibility Coordinator at City & County of Denver, shares the story of how the D...

Data has been critical to managing the pandemic—from federal, state and city health departments to hospitals and universities maintaining dashboards on case counts and agencies across the country evaluating policy decisions. But data’s vital role in government at all levels and in education extends beyond tracking infections and case counts. Data drives improved decision making for agencies improving citizen services, managing tran...

PERFORMANCE: Delivering Your Products/Services, Staying in Compliance and Getting Paid Come join us weekly as we train and prepare you to capture government contracts. These sessions are designed to prepare those enrolled in the Certified Capture Manager (CCM) Program to prepare their businesses for success and to prepare them to become certified capture manager professionals. Also, these classes are OPEN to all GCA members, partner members an...