Social media is a powerful tool in a local leader's arsenal--it's an easy way to reach people quickly and has a massive number of users. Social media posts can get information to residents quickly when necessary. However, it's not a place for effective community engagement. While social media is widely used, misinformation runs rampant on these platforms, and they can be a toxic place. Social listening--spending time and resources trying to de...

BUILD TRUST AND CUSTOMER AFFINITY WITH EMOTIONAL INTELLIGENCE Whether you’re new to business development, you’re in a capture or supporting role, or you’re a seasoned professional, this course is for you. You will learn how to differentiate yourself by creating meaningful connections with customers and stakeholders. Secure Your Seat If You Are: Concerned about being perceived as “that” salesperson, a beltway band...

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them. Join Salesforce and Accenture Federal Services on June 29th to hear from not one, not two, but three Salesforce Trailblazers about how they're driving efficiencies, improving digital experiences, and increasing employee, customer, & cro...

The IoT Evolution's Smart City Event is focused on showing attendees how smart city innovations are changing the face of the today's modern city, improving quality of life for citizens and driving enterprise opportunity. Here how smart city innovations are changing the face of today's modern city, improving quality of life for citizens and driving enterprise opportunity. 5G and smart city rollouts Regulatory issues and smart city rollouts Smar...

For almost three decades, governments at all levels have been working to improve the way they deliver services and benefits and engage with their customers---both internal and external. Efforts from past administrations focused on modernizing infrastructures and improving digital delivery, as well as gathering feedback from the public on how well the services were delivered. The Biden Administration has made customer experience one of its thre...

You’ve invested your resources in a new website to meet your residents’ needs with engaging digital experiences and interactions. But how can your community engage if they don’t know your website exists? Learn more about getting the word out about your amazing resources and services! Join us for a session exploring creative engagement strategies and tools intended to help maximize your new website and build community engagement.

You’ve invested your resources in a new website to meet your residents’ needs with engaging digital experiences and interactions. But how can your community engage if they don’t know your website exists? Learn more about getting the word out about your amazing resources and services! Join us for a session exploring creative engagement strategies and tools intended to help maximize your new website and build community engagement.

In our ongoing commitment to the Deltek customer community, please join us for the Vantagepoint Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions.You'll learn about: What's new in Deltek Vantagepoint Upcoming releases and what you need to know Customer experience initiatives underway that enhance your experience as a customer

It’s that time again to work with cities across the country to share the innovative work you all do! The Center for Digital Government’s Digital Cities Survey provides the opportunity for city information technology organizations to highlight the great work being done, benchmark with their peers and identify future trends. This year’s survey will reflect current challenges and the changing technology landscape as everyone str...

Can police be trained to treat people in fair and respectful ways, and if so, will this influence evaluations of the police, and crime? To answer these questions, we randomly allocated 120 crime hot spots to a procedural justice (PJ) and standard condition (SC) in three cities. 28 officers were randomly assigned to the conditions. The PJ condition officers received an intensive 5-day training course in the components of procedural justice (giv...