NEW COMPREHENSIVE ONLINE CERTIFICATION TRAINING FROM NFPA Whether for your personal career growth or for the growth of your entire organization, NFPA Learning Paths can help plot a successful journey to advanced certifications. This new series of web-based training is specifically designed to help you feel confident in the subject matter of the certification exam. The training process is delivered conveniently and remotely online so you can g...

NEW COMPREHENSIVE ONLINE CERTIFICATION TRAINING FROM NFPA Whether for your personal career growth or that of your entire organization, NFPA Learning Paths can help plot a successful journey to advanced certifications. This new series of web-based training is specifically designed to help you feel confident in the subject matter of the certification exam. The training is delivered conveniently online so you can get it all done on your own term...

How To Win Millions In Government Contracting If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. Who Should Attend: Existing business owners interested in expanding in the...

Data is the most valuable resource for government organizations informing and empowering their citizens to make better decisions for themselves in the face of the extraordinary challenges created over the past year. Join Salesforce and Tableau public sector for a virtual roundtable led by subject matter experts who will share customer success stories and lessons learn during the pandemic. Hear how leaders in state and local government have evo...

You need to be able to identify each of your customers uniquely across channels and departments to deliver experiences that are customized without being repetitive. What’s the key? A Customer Data Platform (CDP). “Back to Basics Episode 4: CDP 101” explains the value of a CDP in adding more context to your 360-degree customer view to drive more resonant customer experiences: How MDM and CDP work together to help you manage da...

Are you a recent veteran or preparing for the transition to civilian life? Join Northrop Grumman’s military recruiting team on Friday, May 21 at 9 a.m. Pacific for an information session to learn more about our available, nation-wide positions as well as our programs to support veterans, including Operation IMPACT and the Northrop Grumman Military Internship Program (DoD SkillBridge). If you are interested in attending, please express yo...

The pandemic has decimated public transit in cities all over the world. Ridership on subways, trains and buses plummeted by 80 percent in many urban centers last year. And it will likely be years before all those riders return: One analysis found that ridership in the New York MTA, for example, may return only to about 80 to 92 percent of pre-pandemic levels by the end of 2024. Transit plays a vital role in the American economy, and modernizin...

Today’s consumers are connected, informed, and tech-savvy. They expect their favorite companies to provide exceptional and innovative customer service online. Those expectations now apply to consumers as citizens – they want government agencies at all levels to offer service and support whenever they might need it, and offer a seamless experience across the board. This represents a major shift in how agencies approach their mission...

Discussion Topics: Learn the three primary self-service failure points that drive assisted-service contact volume Use search engine optimization and website design to contain more customers in self-service Rethink the digital self-service strategy to account for all three failure points Containing customers in self-service provides tremendous cost-savings for service organizations, with self-service averaging just 10 cents per contact compared...

Northrop Grumman Mission Systems - Transitioning Military / Veteran Manufacturing Informational Session (Virtual Event)May 20th from 4:30-5:30PM ET Open to all transitioning military members and veterans who are interested in learning more about Northrop Grumman Manufacturing. This event is hosted by the Mission Systems Talent Acquisition team where you will have the opportunity to learn about Northrop Grumman, manufacturing locations, current...