Join Granicus every Thursday at 4pm Eastern for a 30-minute demo to learn how Granicus’ suite of solutions is impacting digital citizen engagement. Product engineers will walk you through a different service each week, showcasing how governments are leveraging digital services to more efficiently serve their citizens. July 15 Event: govService govService combines seamless workflow management, citizen self-service, and a customer relatio...

Better with Bots: Automating Your Contact Center Do you know how many citizens feel dissatisfied and frustrated after engaging with your customer service center? Are citizens and agency staff waiting long enough to wonder why things take so long? Are your first contact resolution numbers low and do you pay the cost of escalation to Tier II because Tier I is pressured to get off the phone? Citizen contact centers, help desk, service desk, custo...

Constituents want to engage with state and local government agencies online. They want to get information quickly, conduct transactions and self-serve whenever possible. And governments are stepping up to the plate, offering increasingly robust digital services and better communication through online channels. Unfortunately, the experience isn’t equally accessible for everyone. While Section 508 and other codified guidelines require webs...

Why is synthetic monitoring important to your customers? In this session, you will learn how you can help customers gain visibility into their customers experience with their web applications, validate critical workflows, get proactive monitoring & alerting and build SLOs & SLAs.

Customer experience is at the heart of the relationship between people and government, and the demands have never been greater. Expectations change daily, shaped by the ever-higher levels of experience provided by people’s favorite brands and services. With the pandemic accelerating the adoption of technologies that make services faster, more intuitive, and easier to access, agencies recognize that they must keep pace to build and mainta...

Celebrating the Future Leaders of AlbanyCity & State will honor 40 of New York's most prominent and accomplished leaders in government, business and media under the age of 40 who continue to make a positive impact on New York through their achievements, leadership abilities, philanthropic efforts and dedication to the betterment of the state!The Class of 2021 Albany 40 Under 40 will be featured in a special print publication of City ...

Join us virtually on Tuesday, July 13, for Universal Vouchers: A Path Forward, a day-long symposium on the present and future of the housing choice voucher program. During our opening and closing plenary sessions, experts from the Urban Institute, the Poverty and Race Research Action Council, NYU’s Furman Center and the National Housing Law Project will talk about where we are now and how to move forward. Two sets of breakout sessions wi...

What gets measured gets funded. As agencies continue to pursue excellence in their delivery of services, leveraging the strategies and practices used in the business discipline of customer experience (CX) becomes essential. A well-defined CX program highlights the importance of internal experiences critical to delivering on the promise. The government can save millions by reducing duplication and redundancies while providing the public a clear...

Learn how Oracle Digital Assistant automates engagement, provides a seamless workflow between bots and humans and improves efficiency while freeing up staff to focus on critical mission requirements. Discover new ways to connect Simplify interactions and improve productivity Build intelligence with AI and machine learning Integrate seamlessly to multiple back-end systems to transform your agency

Please visit our website for the most up-to-date registration information! Largest annual gathering of Maryland city/town officials representing over 130 different municipalities. Attendees look to conference exhibitors for the latest products and services available for their residents.