Often the last line of defense, contact centers remain a critical part of any citizen services initiative. As agencies grapple with a backlog of requests while adapting to the changing work environment, the need to transform and optimize how citizen inquiries are prioritized and resolved has become crucial to maintaining proper levels of service and accessibility. In this webinar, industry leaders from ServiceNow and 3CLogic will cover key the...

Join us for Splunk GovSummit Virtual! This free, interactive experience is for Public Sector organizations who want to learn new and exciting ways they can harness their data to deliver on their mission. The agenda is packed with learnings from leaders in both government and industry on how data is fueling modernization, enhancing security, and delivering successful citizen services. Topics will include how organizations can: Enhance resilienc...

The need for Community Building has become increasingly complex. Motivational Conversation is a method where building relationships through the use of well-placed questions will lead to better relationships with the public. The necessity for good relationships between the criminal justice system and the public is vitally important. We can build good relationships with communities by understanding how those relationships are influenced by sever...

The need for Community Building has become increasingly complex. Motivational Conversation is a method where building relationships through the use of well-placed questions will lead to better relationships with the public. The necessity for good relationships between the criminal justice system and the public is vitally important. We can build good relationships with communities by understanding how those relationships are influenced by sever...

Attend this webinar to learn how digital services are a lifeline for government agencies looking to connect with citizens and employees when in-person interaction isn’t an option. With each engagement being powered by technology, IT modernization has become a requirement. Learn how your organization's IT infrastructure can securely integrate data sources, applications, and devices to the cloud. Join us to explore: The ongoing role of leg...

Interested in learning more about Okta? Our team here at Carahsoft will help you understand how Okta helps secure connections between people and technology through their identity cloud. Join this quick, 30-minute demo to get all of your questions answered. Register now!

The WITI Summit, June 22-24 in a VIRTUAL form, is the premier global event for women in technology. Executives, entrepreneurs and technology thought leaders from around the world convene online to build and expand strong connections in a welcoming environment and to foster women’s success in all technology related fields and organizations. 3,000+ attendees from 6 continents.

What if there was a single platform that combined the latest artificial intelligence innovations, natural language understanding, and the best of assisted service to enable exceptional customer engagement across all touch points? Nuance delivers virtual assistants, live chat, and messaging from automated tools for the savvy self-server to human assistance that gives the customer one-to-one personalized service. Join us for a Nuance demonstrati...

The Biden Administration is aiming for the highest standards of transparency. The public deserves as much transparency as possible regarding the work of our national security institutions. In an effort to enhance and strengthen transparency and accountability, U.S. Customs and Border Protection (CBP) is changing the way they portray data. In partnership with Tableau, they are moving from static tables to interactive visualizations. Adopting a...

In the past year, two New Yorkers, Ritchie Torres and Mondaire Jones, became the first gay Black members of Congress. The U.S. Supreme Court ruled that the Civil Rights Acts’ workplace protections extend to gay and transgender workers. In the White House, President Biden has passed several executive orders to protect the LGBTQIA+ community. And yet, there is still much work to be done, nationally and here in New York. On the front lines...