Crisis defined the first year of the decade. Transition will define the second. During Future Cities, the premier convening in local government, Route Fifty will dive deep into the recovery of cities and explore how city government has changed in the last year. During this weeklong digital event, we’ll take stock of the changes, gaps and promising solutions on the horizon.

Citizens are holding the government to high standards of communication -demanding that they interact with speed, efficiency, and accuracy, like their favorite e-commerce companies do.Reasons such as customer service, Real ID mandates, and other pandemic requirements have accelerated creativity in the Department of Motor Vehicles across the country. Register now for this upcoming webinar to find new ways to communicate and connect with the cons...

What if there was a single platform that combined the latest artificial intelligence innovations, natural language understanding, and the best of assisted service to enable exceptional customer engagements? Delivered through virtual assistants, live chat, and messaging from automated tools for the savvy self-server, and human assistance that gives the customer one to one personalized service. During this demo desk, you will learn how to connec...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

As we enter 2021, AI can do some incredible things. While human tasks can be automated, we still need humans to fully understand how to leverage AI for success. The human brain is a remarkable tool that discovered general relativity, mRNA vaccines, and, in this generation, may even take humans to Mars. This talk will dive deep into human intelligence, the history of artificial intelligence, and the key differences between them. The talk will...

The pandemic was a driving force for agencies at every level of government in providing the necessary digital services to constituents and employees. Many agencies converted legacy processes in a matter of weeks that would have previously expected to take years. Now that improved processes are in place, how can agencies continue to expand their reach, propel innovation, and further drive digital services to be easily accessible, seamless, and...

What's in the power of a nudge? Government agencies spend millions of dollars each year in effort to support the public everyday and in times of emergency. How are government agencies improving their understanding of how people process information and make decisions, and how agencies can design and administer programs? Government agencies are optimizing performance by leveraging the knowledge of human behavior, like nudges, to improve how they...

Receive an in-depth overview and live virtual instruction in essential requirements for life safety and hazard mitigation in the built environment. NFPA 101®, Life Safety Code®, is referenced by countless industries, organizations, departments, and professionals across North America and around the world to help reduce the risks of fires and improve building and life safety. Regardless of job function, NFPA 101, Life Safety Code (2021),...

Join Granicus every Thursday at 4pm Eastern for a 30-minute demo to learn how Granicus’ suite of solutions is impacting digital citizen engagement. Product engineers will walk you through a different service each week, showcasing how governments are leveraging digital services to more efficiently serve their citizens. July 22 Event- govDelivery Learn how Granicus’ suite of solutions is impacting digital citizen engagement during o...

Join this Fireside Chat to learn first-hand from Chief Customer Officer, Sarah Meyer and Chief Technology Officer, Rafail Portnoy of New York State Metropolitan Transportation Authority (MTA) around how they are using Slack to: Provide real-time response to riders as customer satisfaction issues occur Triage critical/non-critical IT incidents Collaborate externally with partners/vendors Create a unified customer and employee experience on a se...