Voice technology is transforming the customer experience in the contact center for the better. Gone are the days when voice wasn’t accurate enough or available in enough languages. Having accurate any-context speech recognition at the foundation of your automation technologies can enhance and change the way you operate your contact center. And that can empower you to deliver exceptional customer experiences. In this webinar, Piet Knight...

2020 has forced agencies to rethink how they deliver services, experiences and trust to citizens. The cloud has enabled that transformation by giving agencies the technology tools they need to consistently deliver the right message, to the right person, at the right time. And that goes a long way to improving citizen trust. Join us online Thursday, Nov. 19 from 2-2:45 p.m. ET/11-11:45 a.m. PT learn from government and industry experts how to e...

As the COVID-19 virus has become better understood, state and local governments, as well as higher education institutions, have allowed more employees back into the office. Safety measures like contact tracing allow staff to be physically present to do their jobs despite the prevalence of COVID-19 and the risks it poses to their health. Contact tracing is also used by governments and universities to protect the health of the general public. Jo...

In today's evolving workplace, you have to keep your citizens and employees engaged with secure, intuitive online experiences. To speed up and protect mission-critical work, look no further than the cloud. Join this webinar to see solutions in action with Mohammed Al Rawi, CIO, LA County Public Defender, along with Chris Tonjes, CIO, Office of the Attorney General for the District of Columbia, who will demo best-of-breed integrations that stre...

The COVID-19 has been an accelerant for innovation and modernization. The Federal government impacts nearly every aspect of American life, contributing to the health, safety, security and economic stability of people in America and throughout the world. Whether it's ensuring the safety of the food we eat and the water we drink, responding to national emergencies, providing benefits for veterans with disabilities, enhancing the safety and relia...

GAIN 2020 will bring you the tools, insights and inspiration you need to take your 2021 government marketing to the next level via an online environment that can be accessed from anywhere. GAIN 2020: Access to all GAIN 2020 learning sessions over 4 days (2 hours per day) along with On Demand viewing options. Q&A opportunities with our influential speakers. Access to our interactive pre-GAIN 2020 community lounges. Don’t miss a minute...

Federal System Integrators supporting government customers across the country are leveraging Okta’s Identity Cloud Platform, a FedRAMP Authorized platform to deliver highly scalable access-management solutions to meet their customer’s mission goals and accelerate the adoption of cloud services by removing common IT and end-user barriers that enhance employee and citizen experiences. Join us on Wednesday, November 18th, for a live w...

Capture Management Training Sessions Come join us weekly as we train and prepare you to capture government contracts. https://www.govassociation.org/events These sessions are designed to prepare those enrolled in the Certified Capture Manager (CCM) Program to pass the CCM Exam and to become certified professionals. Also, these classes are open to all GCA members, partner members and the public. You're welcome to attend and audit the classes wi...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Across 2020, governments have pivoted strategies, initiated rapid adoption of new technologies, and re-envisioned civic engagement. With budgets tightening, there’s no turning back. Governments must continue modernizing to automate key processes, operate more efficiently, and continue to reach all members of their communities with the information and services they need. Join Granicus and Guest Speaker Curt Savoie, Director of the Global...