OVERVIEW This webinar will leave you with the information needed to plan, execute and document a computer system validation effort that meets FDA compliance standards. You will learn about what must be done to ensure the system remains in a validated state. In addition, you’ll learn about the various computer system validation deliverables and how to document them through the entire process. FDA requires that all computer systems used to...

OVERVIEW With the movement from paper to electronic and the issues that arise from those actions plus the non-bank payment channels getting into the fray; more and more your plans and polices to combat payment theft and related fraud need to be strengthened. There are red flags to watch for and prevention methods to put in place to have the best practices for GRC. The role of the compliance officer is changing because banks are struggling to s...

OVERVIEW Difficult people are everywhere Their numbers are small but their impact is large Habitual behavior that affects most of the people with who they come in contact Frustrate and demoralize Loss of productivity and absenteeism Companies lose customers or clients WHY SHOULD YOU ATTEND When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the...

OVERVIEW When you work with the public, you will interact with people from all kinds of backgrounds with different personality styles and temperaments, in a wide variety of situations with varying goals and objectives. No matter what industry you are in or what kind of work you do, there are times you’re likely to encounter customers who may be difficult to deal with. Difficult or not, your customers are still your customers – and...

OVERVIEW Hand Tool Safety is an important Safety concept for any organization. Having Hand Tools that are in a good and safe operating condition is critical not only to Safety but to maintain OSHA Compliance. WHY SHOULD YOU ATTEND Using the wrong Hand Tool for the job can create an unsafe environment that causes workplace injuries and drive up workers compensation costs. This webinar will cover the OSHA requirements for maintaining Hand Tool S...

OVERVIEW Five skills topped the most-desired list: Communication Organization Writing Project management Planning WHY SHOULD YOU ATTEND There’s a belief by some that technological advancements have made interpersonal dealings less important. Perhaps you’re presenting a new software solution to stakeholders. Or maybe you’re scoping out a project plan with colleagues. In fact, technology has only stepped up the pace and volume...

OVERVIEW It is possible to start a new practice either from training or leaving a Foundation/Hospital/Single or Multi-specialty group. Learn from an experienced practice management consultant who has assisted physician start over 160 new practices with an average of 8-10 per year with all specialties. WHY SHOULD YOU ATTEND Physicians are not one size fits all. Many try academics, hospital employment, HMOs or large groups and feel a desire to h...

OVERVIEW According to the NACHA Operating Rules, the ACH Return process with current timeframes will remain the way it has been even though we are in the midst of the three-phase implementation of Same Day ACH. With the new Same Day ACH landscape, the additional processing windows “can” change the way Returns are processed (if the RDFI chooses to utilize this feature) to receive faster settlement on the returns without being subjec...

OVERVIEW The guidelines surrounding best practices for developing and maintaining the Investment Policy Statement (IPS) are not always clear. The IPS is a key document between the client and their investment advisor, yet it is one that can be detrimental to the advisory firm if poorly written or managed. It is a key document used by compliance, regulators and perhaps as evidence in the case of a lawsuit brought by a client. It is worth the tim...

OVERVIEW This unique 90 minute webinar aims to help prevent domestic violence related attacks in the workplace by focusing on effective, proactive safety strategies. Threat assessment and management expert Lynn Fairweather uses real case studies and cutting edge research to show how domestic violence spillover occurs and how professionals can identify potentially lethal situations before they explode. The domestic violence training begins with...