Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

Emergency expansions to unemployment insurance (UI) in response to the COVID-19 pandemic have provided crucial support to workers across the country. With a major component of the expansions—an additional $600 in weekly benefits—having lapsed at the end of July, lawmakers are in disagreement about how to balance financial relief with rebuilding the labor market and continue to grapple with what form UI should take going forward. Th...

Enterprise organizations move fast - and so do their customers and the needs of their customers. Disparate applications and disconnected processes can have an adverse effect on the health of the business. It is extremely critical that Customer Service Executives have a single system of action to prioritize work and make sure that the entire organization is working toward the same common goal.

Identify the best artificial intelligence (AI) use case to help solve complex challenges in 2020. Whether you are in a government, nonprofit, university, or hospital setting, this webinar series is designed to help educate those new to AI, spark new ideas for business stakeholders, and deep dive technical execution for developers. Introduction to AI Monday, September 14, 2020 | 30 mins 11:00 AM EDT / 4:00 PM BST This is an introductory session...

COVID-19 has put an emphasis on needing trusted video solutions for maintaining open public meetings. Join us for our weekly demo series as our product engineers walk through govMeetings complete video solutions for government -- the tool enabling agencies to make public participation more transparent and accessible to homebound citizens. Get any questions answered during our interactive Q&A and find out what you can be doing now to set yo...

In response to COVID-19, more services (like license renewals and permit applications) are being brought online than ever. But moving your intricate verification and approval process to new systems seems daunting. What are the most successful organizations doing to get there faster? According to Blake Morgan, nationally renowned customer experience futurist and best-selling author, the difference between success and failure in any digital tran...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

CAPTURE MANAGEMENT: The Art of Capturing Government Contracts There is beauty and symmetry in all things. Even in what appears to be a confusing government contracting world, there is an art form to how things are done. Did you know that winning government contracts is like a sculptor crafting his artistic skills and meticulously shaping the end figurine from the vision pre-defined in his mind? If you have felt that capturing government contra...

It’s never been more important for local government agencies and utilities to clearly articulate and justify their work and budget plans. From navigating the economic impact of COVID-19 to ensuring that resources are allocated equitably, it’s critical to make objective decisions based on data. This live webinar will cover strategies for gaining leadership sponsorship and communicating value to council, constituents, and colleagues....