Delivering effective, engaging customer experiences requires you to see and understand your customer relationships from every angle. By identifying the technological and organizational gaps that create blind spots, you can plan and prioritize the next steps in your digital transformation. Join experts from Eckerson Group and Informatica for “An Executive Guide for Creating a Customer 360 Strategy” to learn what you need to consider...

Government call centers are often inundated with requests, making it difficult for live agents to respond to each one in a timely manner. In the case of the City of San José, long wait times resulted in diminished customer service coupled with increased customer frustration, challenges meeting the needs of non-English speaking individuals, and live agent response inefficiencies from dealing with the same requests over and over.Join Google Clo...

Boots to Business Reboot is an entrepreneurial education and training program offered by the U.S. Small Business Administration (SBA). The course provides an overview of entrepreneurship and applicable business ownership fundamentals. Veterans of all eras, Active Duty Service members (including National Guard and Reserve), and spouses are eligible to participate.

With vaccines being approved around the world, there's encouraging momentum in the global effort to stop COVID-19. Unfortunately, vaccines now present a new set of challenges, including appointment coordination and distribution, and public hesitancy to receive the vaccine. In this webinar, Susan Collins, Global Head of Healthcare, and Charlie Weems, Solutions Engineer, will share real world examples that demonstrate how organizations can use c...

Governments are leveraging digital services to more efficiently serve their citizens. Discover how Granicus' suite of solutions is impacting digital citizen engagement as product engineers walk through a different service during Granicus' weekly demo series. Join Granicus every Thursday at 4:00pm Eastern for a complimentary 30-minute demo of Granicus solutions followed by an interactive Q&A session. These interactive presentations will sho...

How has the new reality changed the way companies build relationships with their customers? Shifts in consumer behavior, accelerated by COVID-19, require companies to improve the customer experience through a new rhythm of positive interactions—delivered in the digital world. Join a virtual fireside chat with KPMG, Salesforce, and a panel of customer experience executives from top-ranked brands for a discussion on how the leaders deliver...

The logistical challenges associated with the COVID-19 vaccine rollout are immense, and news of distribution failures nationwide are growing. In the urgency to vaccinate our population, the right citizen experience is critical, yet in most areas of the country there are numerous gaps in the vaccination experience journey. Join experts from Governing and TTEC on February 17 at 11:00am PT/2:00pm ET as we explore how some government and healthcar...

Get ready for GitLab and ATARC’s Fat Tuesday Walk/Run! Join us in your local time zone on February 16th to complete a 5k in any format that works for you (e.g. walk, run). Bring your friends and family to join in the fun. You can complete the walk/run anytime between February 13-16. (We recognize weather may be a factor!)

Breaking The Code On Government Contracting If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. After registering, you will receive a confirmation email with the link to GoT...

Join us Feb. 11 for the first of MobileMonkey Agency Break-Through Summits — a mini-summit series designed to give you the systems and solutions to scale your agency. The Agency Break-Through Summits will help you produce successful outcomes in expansion, operations, and expertise. With half-day events that mean you don't need to block off a whole day to participate. Events are live with replays available for viewers around the world. Pr...