Customer experience (CX) has been embraced by many private sector organizations to help stand apart from the competition and improve customer loyalty. Its growth in the public sector has been accelerating as well, and currently over 22 federal agencies have established some form of formal CX function. Will Congress standardize federal agency organizational design to include a CXO, following the precedent of CFO’s, CIO’s or, most re...

The practice of architecture (enterprise, business, data, etc.) needs a services-based approach to provide business-outcome focused results. Architecture services communicate the business value of architecture to stakeholders concerned about issues such as cloud migration, improving citizen experience, cloud security, and more. Participants will learn how to organize architecture services into discreet plays to ensure delivery consistency. Ind...

Azure Virtual Network is the primary building block for the construction of networking in Azure. In this session, review how to plan and create virtual networks and subnets, how to protect access using network security rules (or by creating more sophisticated environments), and how to use cloud-based network security service Azure Firewall. Learn how to increase the performance of your applications using Load Balancer or Application Gateway. F...

Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three webinars in our Department of Homeland Security workshop...

Governments are leveraging digital services to more efficiently serve their citizens. Discover how Granicus' suite of solutions is impacting digital citizen engagement as product engineers walk through a different service during Granicus' weekly demo series. Join Granicus every Thursday at 4:00pm Eastern for a complimentary 30-minute demo of Granicus solutions followed by an interactive Q&A session. These interactive presentations will sho...

Hybrid How-To: A Step-by-Step Guide to Hosting a Successful Hybrid Event With residual safety concerns, reduced travel budgets, and ongoing restrictions, organizations are finding creative ways of satisfying both organizational and attendee. Enter: the hybrid event, which combines the best of both in-person and virtual events. Create a future ready strategy that can handle the unforeseen ups and downs that 2021 is sure to bring. In...

The conference provides Georgia Local Government Personnel Association members the opportunity to improve technical proficiencies, build managerial skills, and exchange information with peers in an informal, but professional, setting. The Mid-Year Conference was put into place to help members make up for conferences that they might have missed during the previous year so that they wouldn't have to wait for the three year cycle of classes to co...

Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three webinars in our Department of Homeland Security workshop...

Government agencies are rebuilding their digital experiences with citizens and employees in mind. Through innovative and reliable programs, Adobe has been assisting in these efforts by offering solutions that increase efficiency and deliver memorable experiences to citizens, all while protecting confidential data and information within the public sector.Join us for just one or all three webinars in our Department of Homeland Security workshop...

Today's Leading organizations move fast - and so do their customers and the needs of their customers. Disparate applications and disconnected processes can have an adverse effect on the health of the business. It is extremely critical that Customer Service Executives have a single system of action to prioritize work and make sure that the entire organization is working toward the same common goal.