Governments are leveraging digital services to more efficiently serve their citizens. Discover how Granicus' suite of solutions is impacting digital citizen engagement as product engineers walk through a different service during Granicus' weekly demo series.Join Granicus every Thursday at 4:00pm Eastern for a complimentary 30-minute demo of Granicus solutions followed by an interactive Q&A session.These interactive presentations will showc...

With 63% of consumer interactions taking place online in 2020, up from 42% in 2019, it’s easy to see why digital-first engagement is a must for CSPs. Whether it’s onboarding new customers or in-life subscription management, CSPs who have a complete view of customers, and the ability to deliver seamless, omni-channel experiences have a leg up in terms of reducing churn, growing subscriber satisfaction, and increasing lifetime value....

COVID-19 has disproportionately affected marginalized groups, such as communities of color, the homeless population, low-income households, and individuals with disabilities; which has only deepened the justified mistrust these at-risk groups may feel toward government organizations. With the COVID-19 vaccine rollout underway, governments are struggling to communicate with these underserved communities. The reality is, no government entity has...

The world has changed, and the workplace has fundamentally changed along with it. Whether employees are returning to the workplace or are working from anywhere, it’s critical for organizations to empower their employees to collaborate, stay informed, and get support in a decentralized work environment, all while prioritizing employee wellbeing and safety. Work.com Employee Experience is a seamless, integrated, and intelligent suite of so...

Join us for the Salesforce Insurance Spring '21 Release Webinar to learn about exciting new product capabilities. Our industry experts will review the foundations and latest developments to help you deepen digital engagement with your insurance customers and partners. Topics include: A recap on our Digital Insurance Platform including Policy Administration, Quoting, Claims and Omnichannel Service New Brandable Pre-Packaged Portals for Customer...

Breaking The Code On Government ContractingIf you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. After registering, you will receive a confirmation email with the link to GoTo...

Across the globe, gaps in healthcare are large, persistent and increasing as health crises continue to exacerbate and amplify health inequities—the systematic, unjust and avoidable variances in the opportunities individuals have to achieve optimal health. Differences in access and availability to health-enhancing resources are driven by structural inequities like racism, ableism and classism. These larger forces permeate every aspect of...

As the OPEX communities adapting to the new reality, we have a brand new exciting approach too! For the first time ever, OPEX Week: Business Transformation World Summit is going truly GLOBAL, covering key transformation strategies, best insights and case studies.Transformational & OPEX leaders are faced with the most tremendous challenges to navigate through this unchartered waters and lead their businesses to find new grounds for survival...

Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home. This 4-day interactive digital conference will...

Richard Florida, a renowned urbanist and thought leader on the sustainability of Americas cities, will share his expertise on the opportunities and difficult choices ahead for the country's major cultural and economic centers as they navigate unprecedented challenges amid a global pandemic. Richard Florida was just featured in the Wall Street Journal HERE. Following the Richard Florida discussion, we will host a panel of local experts to provi...