In the wake of COVID-19, state and local government contact centers are handling an unprecedented volume of citizen interactions. A recent survey by NICE inContact, a provider of innovative contact center software, found more than 90 percent of public sector contact centers saw traffic increases as citizens sought information and vital government services related to the pandemic. Now, contact center traffic is poised to grow even further as co...

COVID-19 transformed digital service options from “nice to have” to “absolutely must-have.” Local governments need fast, flexible, scalable, and cost-effective tools for this new normal to safely meet the needs of the people they serve. Join us July 28 at 11:00am PT/2:00pm ET as our experts explore methods government agencies are using to increase efficiency and rapidly digitize core administrative services like licensi...

The Children’s Equity Project and the Bipartisan Policy Center invite you to join us for a virtual event series to announce the release of our new report, Start with Equity—From the Early Years to the Early Grades: Data, Research, and an Actionable Child Equity Policy Agenda.  The report reviews the state of the equity data, research, and policy landscapes from the early years to the early grades in key areas—like disci...

While federal and state governments have responded to the COVID-19 crisis in a variety of ways, American business has also stepped up to help workers and communities. This corporate crisis response comes as increased attention has been brought to corporations’ role in society. Join us for a discussion exploring how companies responded to the crisis. We will explore how public perceptions of corporations may shift as a result of the crisi...

The Children’s Equity Project and the Bipartisan Policy Center invite you to join us for a virtual event series to announce the release of our new report, Start with Equity—From the Early Years to the Early Grades: Data, Research, and an Actionable Child Equity Policy Agenda.  The report reviews the state of the equity data, research, and policy landscapes from the early years to the early grades in key areas—like disci...

Please join us for a live, interactive webinar to learn how to leverage advanced SolarWinds® Orion® Platform features to get the most out of your performance monitoring solution. We'll review and demonstrate a new platform dashboard, upgraded improvement features, and show you how to configure and leverage them for your environment. We’ll also do a deep dive into the PerfStack™ performance analysis dashboard, which can visu...

Citizens are looking for greater digital interaction and increased access to services than what is currently provided by state and local governments, especially during time of crisis. The Center for Digital Government recently conducted a survey of government technology leaders to better understand their priorities, concerns and constraints related to online services post COVID-19. Join us July 16 at 10:00am PT/1:00pm ET to hear the results of...

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...

With the ability to dramatically improve network connectivity by delivering lower latency, improved performance, and increased data bandwidth, 5G technology is on the cusp of transforming government operations. Whether enabling hyper-connected smart bases, virtual reality training, near real time data collection and analysis in the field, or enhanced citizen services, 5G eventually will have the ability to deliver virtually instantaneous, anyw...

Conga and Apttus have partnered together to help agencies improve their contract management and optimize efficiency for these business processes. Join us for a one-day virtual event as we explore innovative ways to ensure agencies are equipped to meet their citizens needs and provide the best citizen experience. Register now for a complimentary event.