Digital business, in the public and private sectors alike, demands resilient, adaptable infrastructure that can support and react to evolving needs. However, uncontrolled technical debt from out-of-date systems prevents infrastructure and operations leaders from meeting this requirement. One-off modernization projects can provide temporary relief, but they prove unsustainable. I&O leaders should strengthen portfolio management by adopting...

CIOs and other C-suite leaders across industries and the globe wrestle with the same dominant question: How do you maintain growth in tough economic times, and avoid the mistakes of recent economic downturns? Top organizations determine the right investments to make, even as pressure mounts to scale back costs. They also look across and outside their industries for best practices, and find innovative ways to attract and retain top talent. Join...

Change is the constant in today’s world, and technology must keep pace. Thus, innovation is mandatory. IT leaders need to determine which strategic technology trends could both boost productivity and create greater customer value. Whether your enterprise needs to optimize its operations, scale its growth or pioneer new technology-led business models, you must act now or risk losing competitive advantage to those who do make the shift. Th...

Technology has transformed how customer service and support organizations enable customer service reps, impacting how customers seek service. With increasing levels of process automation, rep enablement, and customers attempting to self-serve, the modern customer service and support function looks vastly different than it did 20 years ago. Accordingly, the growing accessibility of technology means that customers and customer service employees...

In terms of diversity, equity, and inclusivity (DEI), the sales function has a branding problem. However, obtaining diverse talent is only a portion of the challenge. Retaining talent and allowing people to flourish is another. Despite the fact that 86% of sellers work for organizations that promote DEI, sellers report that bias and discrimination are still a part of their daily work. In fact, 25% of salespeople report witnessing or experienci...

What distinguishes best-in-class customer experience (CX) organizations? According to a recent Gartner survey, top CX practitioners differentiate themselves in executive compensation, organization structure, collaboration and decision making. What exactly do they do that gives them an advantage? Join this complimentary CX webinar to find out what best-in-class looks like, and what could be the best CX path for your organization. Discover the C...

In terms of diversity, equity, and inclusivity (DEI), the sales function has a branding problem. However, obtaining diverse talent is only a portion of the challenge. Retaining talent and allowing people to flourish is another. Despite the fact that 86% of sellers work for organizations that promote DEI, sellers report that bias and discrimination are still a part of their daily work. In fact, 25% of salespeople report witnessing or experienci...

Cybersecurity is a business issue, not a technical one, according to 88% of boards of directors surveyed. In fact, cybersecurity is now the number-one spend item on the technology investment list. To thrive in the new environment, cybersecurity must be treated as a business decision. Organizations must stop investing in security tools and start investing in outcomes. Treating cybersecurity as a business decision requires aligning protection le...

Cybersecurity is a business issue, not a technical one, according to 88% of boards of directors surveyed. In fact, cybersecurity is now the number-one spend item on the technology investment list. To thrive in the new environment, cybersecurity must be treated as a business decision. Organizations must stop investing in security tools and start investing in outcomes. Treating cybersecurity as a business decision requires aligning protection le...

Change is the constant in today’s world, and technology must keep pace. Thus, innovation is mandatory. IT leaders must assess whether key technological trends have the potential to generate both opportunities and significant disruptions. Whether your enterprise needs to optimize its operations, scale its growth or pioneer new technology-led business models, you must act now or risk losing competitive advantage to those who do make the sh...